The journey starts from the house of our user ..
A viagem começa na casa da nossa usuária ..
Il viaggio comincia dalla casa dell'utente..
Customer journey..
To have a complete view of what goes inside and outside the system ..
We combine customer journey with the stakeholder's analysis in a single schema.
Para se ter uma visão completa do que está acontecendo dentro e fora do sistema .. Combinamos os resultados do Customer Journey com aquele da Stakeholders Analysis.
To have a complete view of what goes inside and outside the system ..
We combine customer journey with the stakeholder's analysis in a single schema
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Service Design for Business Innovation
Service Design
in collaboration with
Whirlpool Latin America
Nucleo of Design and Sustainability
Research project, based on user's needs and sustainability to develop and innovative laundry service focused on new stakeholders relations.
Strong application of Methodology.
