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Senior Design Manager
Kansas City, MO
Jul 2021 - Present (2 years 9 months)
Blend strong leadership, project management skills, design expertise, and a deep understanding of user needs to guide design teams in creating compelling and effective design solutions that contribute to the overall success of the organization.
• Lead Revenue Cycle and Patient Engagement R&D teams to identify, scope, and deliver excellent design
• Define expectations, goals and tune as team works to meet metrics
• Assess product and design opportunities and shape strategy, policy, and vision
• Collaborate with Product Management on direction and opportunities for existing and new products
• Identify skills and abilities of contributors and hired 25+ highly impactful contributors to various roles
• Grow learning culture and evangelize design thinking and user centered design principles, encourage process evolution exploration of new practices
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Principle UX Designer
Kansas City, MO
Jun 2018 - Jul 2021 (3 years 1 month)
Fusing design expertise, strategic thinking, leadership, and collaboration skills to drive the creation of exceptional user experiences that align with business objectives. Provide guidance, mentorship, and a holistic design perspective to help create user-centered products and services.
• Lead Patient Experience application and moonshot initiatives for simplification of clinical documentation to reduce clinician “after hours” work by 80%
• Coach and grow designers
• Build relationships with product leaders to learn about understand roadmaps and product metrics
• Propose concepts and architectural optimizations for product enhancements to increase usability
• Facilitate design workshops and design hackathons to shape innovation and refine future requirements
• Influence UX standards and design system stakeholders to expand and refine reusable patterns
• Leverage responsive design principles to create great desktop and mobile experiences
• Organized large groups of contributors to optimize discovery, design and delivery; 60% reduction in development rework
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Lead User Experience Designer
Overland Park, KS
Jan 2014 - Mar 2018 (4 years 2 months)
Steered strategic vision and input for pivotal initiatives shaping customer experience across hardware, preloaded applications, initial use, and web needs. Collaborated with internal and external leadership to comprehend conditions, driving strategic choices to mold corporate trajectory and impact stakeholder perspectives.
• Built accessibility strategy and implementation influencing multiple departments and product development
• Lead experience of chat to leverage abilities of AI and machine learning for cognitive experience.
• Lead architecture initiative to redefine mobile device Out of Box Experience, increasing efficiency and understanding by 84%
• Collaborate with mobile device manufacturers to define future iterations of UI, UX, and hardware roadmaps
• Create and ideate with user research team to validate existing designs and gain insight into customer experiences
• Mentor junior designers through challenging projects and interpersonal conflicts
• Successfully created and advanced Carrier Setup Wizard to remove preloads and save a potential $600 million across the device portfolio
• Studied, redesigned, and redeployed Sprint Mobile IP Relay application to capture a $59 million customer base for iOS and Android
• Collaborated with Softbank Global to define global device standards to simplify deployment and sales
• Launched The Neurodiversity ID in coordination with QSAC 2014 innovation award in six weeks
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User Experience Designer - Human Factors Engineer II
Overland Park, KS
Aug 2010 - Jan 2014 (3 years 5 months)
Headed UXD’s Industrial Design, offering strategic insights to device manufacturers (Samsung, LG, etc.) in hardware aesthetics, ergonomics. Executed pivotal autonomy in decisions, updating execs. Pioneered corporate hardware-software strategy, propelling Accessibility from one device to 97% market coverage, elevated software compliance from negligble to over 60%. Evaluated ergonomics and Industrial Design of mock-ups for feedback to the device portfolio team.
• Foretasted color, material, and finish trends for portfolio planning 12 to 24 months forward
• Tested hardware and usability of mobile devices for defects, and difficult interactions
• Documented defects and collaborate with original equipment manufacturers to find root cause
• Designed and executed device concepts for future road map decisions. Included management of vendors, time lines, delivery of prototypes, and budgets
• Sketched using traditional and virtual tools in order to ideate quickly and communicate concepts
• Expert in iOS and Android design systems and interactions
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Product Designer & Prototyper
Lenexa, KS
Feb 2007 - Aug 2010 (3 years 6 months)
Collected influences and requirements from customers to create design concepts, renders, and rough mockups for customer buy in. Collaborated with mechanical, electrical, software, and compliance engineers to realize products for delivery on timelines set by the customer.
• Created concepts for product development and marketing
• Collaborated with mechanical, software, and electrical engineers to ensure concepts are viable for production at target costs
• Fabricated prototypes of design concepts ranging from low to high fidelity
• Managed model shop tools, equipment, outsourcing vendors, and safety protocols