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Freelance Artist and Senior Event and AV Support Help Desk R...
South Pasadena, CA
South Pasadena, CA
I am a Visual Development and Concept artist. I am into physical fitness, movies, and any media that is used to convey entertaining and exciting stories. I am available for freelance work as well.
Michael R. Brennan 1132 Fremont Ave #C South Pasadena CA 91030 Contact: 626_344_3089 Email: email@example.com Personal Profile: I am a graduate of Art Center College of Design where I received a Bachelor of Fine Arts in Illustration with emphasis in the Entertainment Arts. • My employment background consists of being a Senior Audio/Visual Technician and Customer Service Representative for the Educational Media Services Art Center South Campus Event and AV Support Help Desk Office • A Document Specialist and Customer Service Representative for the Art Center College of Design Copy Center. • I was an Administrative Assistant and File Clerk for the Department of Veteran Affairs Fiduciary Department. • I was a Call Center Customer Service Representative for Wawanesa Mutual Insurance. • I am also a veteran of the United States Navy. My aesthetic background resides within art and the principles of design. I am most familiar with using Apple based products, I am proficient with Adobe Creative Suite, and I am familiar with PC based platforms. Qualification Profile: • My primary career objective is within the animation, video gaming and graphic application industries is to seek a position as a Visual Development Artist, a Concept Artist, or as a Environment Designer. I am also available for freelance work. • Combined I have 6+ years as a Call Center Representative, Help Desk Representative, and a Customer Service Representative. • I am a self-motivated, disciplined, detail oriented, hard working professional constantly maintaining a friendly disposition, as well as a eagerness to learn and engage with customers and staff. • I am extremely capable of receiving, interpreting and applying instruction in order to assist with the completion of all projects and assignments. • I am proficient at working efficiently and methodically under pressure, while welcoming opportunities to approach solutions by thinking outside the box. • I am capable of working independently, but also willing to provide assistance within a team environment while doing my best to maintain a comfortable and engaging work place. • I am experienced with providing assistance within a team environment, but I am also capable of delegating the tasks and assigned functions within a team environment. Work Experience: 2010 – Present: Art Center College of Design Educational Media Services South Campus Office: Senior Event and AV Support Help Desk Representative Responsibilities: •Answering and returning phone calls while maintaining the utmost professionalism • Trouble shooting hardware and software related issues • Assisting with testing and establishing network connections for laptops, Personal PC’s, and printers • Maintaining inventory of specialized equipment • Conducting checkout and return procedures of specialized equipment for authorized faculty and Administrative staff, creating professional and collaborative environment • Updating various training procedures, and manuals for new staff members • Conducting office and operating training sessions for new staff members • Capable of arranging testing, operating, and supervising the operation of various audio and visual equipment for scheduled and special events 2008 – 2010: Art Center College of Design: Document Specialist and Customer Service Representative. Responsibilities: • Answering and returning phone calls while maintaining the utmost professionalism • Trouble shooting hardware and software related issues • Assisting faculty and students with various printing needs • Maintaining inventory of all supplies that are required for daily operation • Responsible for maintaining normal daily operating procedures including proper opening and closing procedures unsupervised • Responsible for the training of new staff members regarding all daily operating procedures, while updating the training procedures, and manuals for new staff members 2004 – 2007: Wawanesa Mutual Insurance: Customer Service Representative 2. Responsibilities: • Answering and returning phone calls while maintaining the utmost professionalism • Making corrections, additions, and establishing new insurance policies for home and auto owners • Adjusting and correcting information on protected insurance policies • Authorized others toward taking actions on individually protected insurance policies • Recognized by supervisors for showing superb telephone etiquette, customer and representative relations, and assisted floor supervisors to defuse potentially negative situations between customer and representative communication. 2003 – 2007: Department of Veterans Affairs Regional Office of San Diego Responsibilities: • Contacting various conservators, attorneys, and court officials • Responsible for maintaining sensitive veteran claim information protection while continuously attending Privacy Act classes • Preserve claim and fiduciary file maintenance • Responsible for acquiring and organizing the monthly account audits and fiduciary reviews for the legal investigators • Provided general administrative support regarding filling, faxing, scanning, and the copying of sensitive material. Education: • 2007 - 2012: Art Center College of Design • Bachelor of Fine Arts: Illustration with Emphasis in the Entertainment Arts • 2003 - 2007: Cuyamaca College • Associate of Arts: Painting and Illustration and Arts: Emphasis of Graphic Design • Certificate in Graphic Design • 1995 – 1998: Casa Grande High School • High School Diploma
Art Center College of Design, BFA in Illustration with Emphasis in the Entertainment Arts Cuyamca College, AA in Painting and Illustration