MasterCard Agency Evaluation Tool - Client Challenge:
The previous online survey had inadequate user experience & results-collecting limitations.
Our solution: Identifying the business objectives, user needs, & outcome that MasterCard required of the tool. We created a new tool that managed both agency & staff, added features that streamlined communications, & turned data into valuable information.
My Role: Strategy and consulting, application architecture, information architecture, user-centered design, project management.