Chris Gielow

User Experience Designer

I am an award-winning, PDMA-certified New Product Development Professional rooted in Industrial Design and practicing Experience Design management. I have multi-disciplinary expertise that includes Industrial and Interaction Design. I have experience working on large, complex systems projects in Medical and Consumer and Web markets. I have both staff and project management experience having led large team projects. I have both consultancy and corporate design experience.

Resume

EXPERIENCE::

The Active Network
San Diego, California 2009-Present
Lead Interaction Designer

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CareFusion (formerly Cardinal Health)
San Diego, California 2004-2009
Director, User Experience Design

I directed a staff of Interaction Designers, Industrial Designers and Human Factors Engineers at this $4bn medical technologies provider. Together we directed the user experience strategy and execution for the next-generation systems of already industry-leading brands, including: Pyxis Dispensing, Alaris Infusion, Viasys Respiratory and others.

Accomplishments include defining a Corporate Experience Guideline for hardware and software, establishing a robust online Knowledge Management System, instituting CGMP Usability tools and standards, and establishing strategic partnerships with leading design vendors.

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Motorola
Personal Communications Sector
Chicago, Illinois 2003—2004
Senior Interaction Designer, Consumer Experience Design

A founding member of the Chicago design center MOTOCITY. Was part of the team responsible for designing and specifying the next generation mobile phone interface. Contributed to the first Design Principles guide and numerous revenue-generating applications related to social-networking, presence and entertainment. Submitted over 7 patents and won corporate recognition for innovation.

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MarketForward, a Publicis Groupe Company
Chicago, Illinois 1999—2003
Product Design Director

In this position I conceptualized, developed and implemented innovative design solutions for clients of this small consultancy within Publicis “where technology meets marketing.” Pioneering work here has me featured in the USA Today, the Chicago Tribune and AdWeek. As the Design Director I supervised and managed one subordinate.

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Insight Product Development
Chicago, Illinois 1997—1999
Senior Industrial Designer

In this position I served as a design consultant to clients of the firm, innovating many techniques and processes as well as pioneering an interaction-design department. Contributed to winning an IDSA/BusinessWeek IDEA award in 2002.

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Brooks Stevens Design Associates
Milwaukee, Wisconsin 1994—1997
Industrial Designer

Beginning as a design student intern I was invited to join this world-renowned firm founded by one of the original founders of Industrial Design. I served as an industrial designer on many of the firm’s client assignments, contributing to the innovative use of computer-based rapid-prototyping techniques.


EDUCATION::

Bachelor of Fine Arts in Industrial Design
Milwaukee Institute of Art & Design
Milwaukee, Wisconsin 1995
IDSA Student Merit Award Winner


NOTEWORTHY::

Member, Industrial Designers Society of America (IDSA)
Usability Professionals Association (UPA)

Instructor in Cognitive Design
Columbia College / Columbia2
Chicago, Illinois 2001—2003

Featured or quoted in: USA Today; Chicago Tribune, AdWeek and BrandWeek Magazines

2002 IDEA award winner and contributor on several design patents


SKILLSETS::

Software Experience
Alias Studio (certified level 2 since version 6), Photoshop, Illustrator, InDesign, Acrobat, Director, Flash, Dreamweaver, AfterEffects, Premier, Cleaner, Rhino, Word, Excel, PowerPoint, Access. Familiarity with parametric and solids-based modeling, CAM (SLA/SLS, CNC,) and FEA.

Industrial Design
Traditional and computer-based sketching, rendering, model-making, 3D surface modeling and rendering, ergonomics, rapid prototyping.

Interaction Design
Interactive development and product prototyping using industry-standard tools. Interest in cognitive-psychology theories and human-computer-interaction (HCI.)

Design Research
Experience developing and conducting ethnographic qualitative research protocols. Experience with quantitative and iterative design research.

Technology Research and Development
Expertise with common desktop computer platforms and networking technologies. Authority on advanced display technologies, digital-signage control and distribution systems, consumer-centric retail technologies and advanced Human-Computer-Interfaces.

Marketing Innovation
Pioneered advanced interruption and permission marketing concepts by use of technology. Upfront idea generation and experience prototyping for a wide range of projects with Frankel and other Integrated Communications agencies within Publicis.

Methodologies
Experience with the following product-design methodologies: Stage-Gate, iterative design research, use-cases and personas, flow-diagramming, product mapping, foamware, paper-prototyping, product semantics.

Location

San Diego, CA

Specialties

  • Design Management
  • Interaction Design
  • Industrial Design

Experience

15+ years

Awards

IDEA MDEA NPDP

Affiliations

IDSA, PDMA, DMI, SIG-CHI, UPA, IXDA