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Director of User Experience
I am a design leader with 14 years of design experience in web sites, application interfaces, print, and visual identity. I have served such clients as Microsoft, Xerox, Yahoo, and Ask.com. My drive is to lead multi-disciplinary teams to develop innovative solutions to user experience design challenges.
Windows Server 2008 Certification
SpikeSource Virtual Management Center
Certified Solutions Program
Christopher Merkel Principal User Experience Designer Alameda, CA Daytime: 510-377-7329 | Evenings: 510-337-9679 | firstname.lastname@example.org | Portfolio: www.krop.com/chrismerkel | LinkedIn: www.linkedin.com/in/chrismerkel OVERVIEW I am a design leader with 14 years of design experience in web sites, application interfaces, print, and visual identity. I have served such clients as Microsoft, Xerox, Yahoo, and Ask.com. My drive is to lead multi-disciplinary teams to develop innovative solutions to user experience design challenges. SKILLSET - Art direction — Creative team leadership, branding, attention to detail - Cross-discipline communication — Designing for web, software, print design - Adobe Creative Suite — Photoshop, Illustrator, InDesign, Flash, Dreamweaver - Pitches and proposals — Presentations, demos CAREER HIGHLIGHTS - Microsoft: My user experience design for Windows Server 2008 pilot program was so successful and game-changing that the company is expanding the program in 2009 - Xerox Corporation: My 2005 and 2006 redesigns of Xerox.com saw an increase of 40% in traffic and up to 25% in user actions and sales leads - Yahoo! Inc: The "Real People" campaign of Yahoo! Personals that I produced was the first of its kind at Yahoo to be developed around real users of the product EXPERIENCE SpikeSource Inc. - Redwood City, CA - Nov. 2007 to Present Staff User Experience Designer Responsibilities: - Creating and managing the visual presentation and user experience design of all products' user interfaces, internal and competitive analysis of product offerings, and direct user research - Defining UI specifications and translating business needs into design requirements, and creating functional prototypes and templates to hand off to development teams - Leadership of a small virtual UI team of front-end developers Client work: - Software certification, development and automated testing tools for Microsoft's Windows Server 2008 testing pilot program user experience design, and the world's largest chip manufacturer Xerox Corporation — Palo Alto, CA - Nov. 2004 to Nov. 2007 Creative Lead Responsibilities: - Lead visual design teams for Xerox.com worldwide, and for DocuShare marketing in North America - Coordinated with corporate branding, sales and marketing groups, internal overseas and third-party development, external partners, and direct customers Major projects: - Xerox.com: 2004 and 2006 global site and brand redesigns, use-cases, personas, architecture, design and usability testing - Xerox DocuShare: 2007 design refresh for online, print, and tradeshow events Accomplishments: - 2005 and 2006 redesigns saw an increase of 40% in traffic and up to 25% in user actions and sales leads - 2006 Xerox Achievement award Convergys/Digital Think (contract) - San Francisco, CA - Aug. 2003 to Sep. 2004 User Interface Designer Responsibilities: - Creation of web-based interactive courseware, focusing on training managers in a variety of tasks and procedures - Developed usability goals and objectives, created task analyses, designed screen flows and navigation model - Execution of UI prototypes using Illustrator, Flash and Photoshop Accomplishments: - Set a new standard in e-Learning for Convergys managers - Moved learning from paper and large class sizes to self-driven courseware Clients: - DigitalThink e-Learning, Convergys Learning Solutions Yahoo! Inc. (contract) - Sunnyvale, CA - Dec. 2003 to May 2004 Producer Responsibilities: - Coordinated with Marketing, Writing, Engineering and QA teams across networks and partner sites - Produced the “Star of Sunset Boulevard” site, including live and archived video - Participated in all user experience design meetings related to Personals advertising - Maintained corporate and affiliate design & UI standards for Personals Marketing Accomplishments: - Produced the first photo shoot for seasonal Yahoo! Personals campaigns - “Star of Sunset Boulevard” billboard ad viewed by millions of drivers on I-280 Clients: - Yahoo! Personals, Yahoo! User Experience and Design, HotJobs Synergy Technology Solutions (contract) - Santa Clara, CA - Nov. 2002 to Nov. 2003 Senior Web Publisher Responsibilities: - Redesigned user flow of the Research and TCO websites for more intuitive browsing and ease-of-use by researchers and universities working with the world's largest chip manufacturer - Designed and produced animated presentations for use on web and trade shows - Coordinated QA testing and content writing, adjusting sitemap & UI design Accomplishments: - Increased page views and search engine referrals by 14-20% for busy researchers - Lead visual redesign to standardize all screens into corporate visual and coding standards, and simplified site construction for future producers Clients: - Research, Capital, TCO, divisions of the world's largest chip manufacturer Ask Jeeves, Inc. - Emeryville, CA - Aug. 2000 to May 2002 Senior Artist Responsibilities: - Lead artist on site interface design and creation of online and print advertisements - Coordinated with Engineering, QA, Marketing and Sales teams Accomplishments: - Expanded the Ask Jeeves brand identity with a larger color palette and a redesign of the company’s logo & lettering - Created the first internal branding and design guidelines resource for all in-house, affiliate and customer visuals, including print, online and video uses - Developed a new ad solution for realizing full-page advertisements on homepage - Designed 2001 annual report and other print collateral, coordinated with printers and content writers Clients: - Microsoft, Dreamworks, AT&T, Travelocity, McDonald’s, Nissan Montclare Technologies, Inc. - Oakland, CA - Jun. 1999 to Aug. 2000 Art Director Responsibilities: - Lead artist for customer website UI design, involved in all initial customer consultations - Production of customer websites from initial sketch through prototypes and UI sitemaps to final production - Creation of online and print advertisements and data sheets for the company Accomplishments: - Designed and produced corporate annual reports for 1999 & 2000, including press checks and art direction - Principal designer on Montclare corporate rebranding campaign, 2000 Clients: - Softbank, IPivot, Movesite Greensboro News & Record - Greensboro, NC - Jun. 1997 to Apr. 1999 Website Designer Responsibilities: - Lead artist on customer website design: user interface and planning of site structure - Lead designer and producer on internal news site designs and special projects - Consulting with custom website clients for questions and support - Production of websites from initial sketches to functional HTML pages - Training and teaching non-technical staff in the process of editing webpages Accomplishments: - Creation of the Blackbeard Lives! website, including integration of live audio and video feeds during site launch - Pioneered the design and user experience of the paper’s first online media - Successful custom website design increased the paper’s revenue by 35% over subscriptions and advertisements Clients: - Starmount Company, Greensboro Coliseum, Metro Travel, Triad Careers, Landmark Communications MEMBERSHIPS Interaction Design Association - A member-supported organization committed to serving the needs of the international interaction design community. - www.ixda.org Boxes and Arrows - A group devoted to the practice, innovation, and discussion of graphic design, interaction design, information architecture and the design of business. - www.boxesandarrows.com EDUCATION BFA in Visual Communications - Maryland Institute College of Art, Baltimore, MD - 1996 - BFA in Visual Communications (Graphic Design, Illustration, Photography, Creative Writing, Art Direction) - Presidential 4-year Scholarship, Dean's List - National Art Honor Society CONTACT ME - Daytime: 510-377-7329 - Evenings: 510-337-9679 - Email: email@example.com - Portfolio: www.krop.com/chrismerkel - LinkedIn: www.linkedin.com/in/chrismerkel
Maryland Institute College of Art