Coroflot

Resume

SOFTWARE
Adobe
• Photoshop
• Illustrator
• ImageReady
• InDesign
• Dreamweaver
• Flash
• Bridge

Microsoft
• Word
• Excel
• Publisher
• PowerPoint

Quark
• Xpress

MultiAd
• Creator

EDUCATION
Bachelors of Science in Multimedia Web Design
2001 - 2003
Art Institute of Pittsburgh
Pittsburgh, Pennsylvania

Associate of Arts in
Multimedia Web Design
1999 - 2001
Art Institute of Pittsburgh
Pittsburgh, Pennsylvania

EMPLOYMENT
Graphic Artist
2007 - 2011
Pennysaver
Hanover, Maryland
• Handled graphics request of multi-color illustrations, photographs and editing imagery to increase customer satisfaction.
• Consistently met standards by developing basic level design and graphic requests through application of existing or new policies, standards, and procedures, covering design, typography, formatting, photography, art production, and visual impact of graphics material and visual presentations.
• Reviewed graphics requests and advises clients of standards and practices of graphics technologies, computer generated graphics, illustrations, and publication requirements to reduce error rates.

Customer Service Representative
2006 - 2008
HSBC
White Marsh, Maryland
• Solicited sale of new or additional services or products to increase business.
• Conferred with customers by telephone to provide information about products and services, to enter notes, cancel accounts or to obtain details of complaints to improve service.
• Avoided problems by referring unresolved customer grievances to designated departments for further investigation.

Sales Associate
2002 - 2004
Lazarus - Macys
Pittsburgh, Pennsylvania
• Increased customer satisfaction by meeting and making a connection
with customers, asking questions and listening to shoppers’ needs, then giving options and advice addressing stated needs.
• Inspired the customer to buy by celebrating the purchase and creating a lasting positive impression of Macy’s and increasing business.
• Reduced customer wait time by ensuring that fitting rooms were ready for use by promptly clearing out merchandise and returning it to the proper area of the selling floor.

VOLUNTEER
Graphic Designer
2011 - Present
Urban Humanitarian Projects
New York, New York
• Position text and art elements from a variety of databases in a visually appealing way to design print and web graphics.