Content Strategist

Location: San Francisco, CA Posted: Feb 16

Job Description

Inkling is looking for an experienced Content Strategist to join our San Francisco-based Creative Services team. You will be responsible for helping customers maximize the business value of their investment in Inkling’s best-in-class content platform by ensuring that they are able to design efficient authoring workflows for their content creators and to create compelling mobile-first digital content experiences for their end users.

Working closely with customers, you will translate ambiguous customer requirements and objectives into clear and actionable content strategy plans and then guide customers through the successful execution of those plans.

Analyze customers’ business needs to develop relevant content strategies that drive key business results
Evaluate customers’ existing content (print, web, PowerPoint, etc.) assets and make recommendations for converting that content into Inkling HTML and/or sourcing new content needed to drive great Inkling user experiences
Create recommendations for library-scale hierarchical content architectures
Collaborate with Inkling’s front-end designers to build customers-specific content templates
Work in a cross-functional team with colleagues from our Design, Implementation and Product groups to ensure customers are successful and meet their business objectives
Share Inkling product expertise and digital content best practices with customers to allow them to make best use of the Inkling platform

Comfort and confidence facilitating customer workshops that generate enthusiasm and clarity among customers for their Inkling content projects
Comfort diving into high-stakes, ambiguous situations and drive to transform them quickly into clear, actionable plans
Passion for creating great digital content experiences and proven record of helping customers build them
Deep empathy for both content end users and content creators
Strong problem-solving skills — both individual and collaborative — and love for thorny content challenges
Self-motivation and ability juggle multiple concurrent projects in a fast-paced work environment
[preferred] Expertise in digital instructional design best practices

Minimum 5 years’ experience in a client-facing digital content role
Excellent attention to detail and strong organizational skills
Outstanding communication skills, both written and verbal, and passion for digital storytelling
Commitment to high quality work and to positive and productive relationships with customers and colleagues
Willingness to travel (up to 25% of the time)
Bachelor’s degree or higher

Join our incredible team, and also enjoy:

Uncapped PTO (i.e. time away as you need it)
Full suite of medical/dental/vision benefits (premiums paid at 80% by Inkling)
Catered lunch and snacks served daily (and dinner is on us if you’re working late)
Monthly wellness reimbursement (or subsidized gym membership at this fancy place)
Monthly cell phone/data reimbursement
Pre-tax dollar benefits (401(k) program; commuter assistance)
Beautiful office in the heart of the Financial District, just a few blocks from Montgomery Bart station (also, we have a roof garden--hello, lunch al fresco!)

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

How To Apply

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