UX Researcher

Location: Toronto, Canada Posted: Mar 7

Job Description


Are you the right fit?

-We’re looking for an experienced and driven UX Researcher to join our growing team!
-You’re well-versed in qualitative and quantitative research, with a desire to develop new, effective -methods tailored to a startup environment
-You’re approachable and articulate, encouraging open feedback from teammates and stakeholders
-You’re assertive and ready to advocate for user-centric thinking in all stages of the product lifecycle
-You love working with data and are comfortable synthesizing complex information into succinct summaries to inform business and design decisions
-You’re confident in working in a fast-paced environment and able to deliver results quickly
-You’re comfortable performing a balance of both research and UX architecture responsibilities


-Apply various research methods (e.g. interviews, surveys, in-person/remote and moderated/unmoderated usability evaluations) to inform both product and service design
-Plan and execute research recruitment strategies, targeting segments of our nationwide user base
-Analyze data, interpret results, and summarize key research findings in a compelling manner, providing clear and actionable recommendations to a cross-disciplinary audience of stakeholders
-Assemble and present concise summaries of key research insights and recommendations to stakeholders
-Create personas, workflows, journey maps and other artifacts that describe our users’ evolving characteristics and behaviours; promoting empathy and informing ongoing product iteration
-Work with internal stakeholders to plan metrics for tracking new products or experiences
-Collaborate with the UX team to develop data-informed product and service strategies
-Ability to switch hats and take on UX design tasks such as user flows, wireframes and low fidelity prototypes
-Introduce new processes, concepts, and tools that drive user-centric design thinking across the organization


-BA or BS degree in Interaction Design, Information Architecture, Psychology or a related design discipline
-4+ years of experience in UX, design research or a similar role with research initiatives
-Exceptional written and oral communication skills; comfortable presenting to groups
-Fluent in data analysis, research methodologies, and other forms of qualitative and quantitative feedback
-Online portfolio demonstrating your ability to gather and translate research insights into highly visual, succinct summaries
-Examples of where/how your research insights informed and benefitted design decisions
-Observational field study techniques, ethnographic research and experimental design is a plus
-Passion for understanding what drives user behaviour


-Salary based on experience
-Performance based bonus plan
-Staff Stock Option Plan
-Group benefits plan
-Fitness program

How To Apply

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