Director of Product Design

Location: New York, NY Posted: Sep 20

Job Description


Reporting to the SVP of Product, the Director of Product Design will lead a team of Product Designers to create simple, compelling, and elegant user experiences. You believe design is part science with hard metrics that can influence decisions that either make or break a product. You still roll up your sleeves and have your finger on the pulse of the latest tools and techniques. You also mentor, write, speak, and a lead a team of individuals who are passionate about creating an environment where they can have a real impact both within the company and in the SMB community at large.

The ideal candidate will be entrepreneurial, customer focused, metrics-driven, collaborative, generally unstoppable, and have a strong eye and instinct for good product design.

What You'll Do

Oversee Product Design work across the company, maintaining a consistently high bar for research, visual and user experience design across a portfolio of ShopKeep products, this includes web, mobile and tablet
Drive best practices in Agile Product Design and UX Methodology as appropriate for all products in the portfolio, which could be at various life stages
Implement a user research program in collaboration with partners in Product Management, Marketing, Engineering and Customer Care
Hire, develop, mentor, and provide performance feedback to Product Designers on your team
Represent and advocate for your team in cross-functional forums with partners in Product Management, Marketing, Engineering and Customer Care
What We'll Expect from You

Design Leadership: relentless focus on standards, consistency, and superior experience design. We are praised for our ease of use.
Customer Focus: track record of driving best-practices around development and documentation of personas, customer workflows, and user journeys to guide decision-making
Management: history of leading high-performing design organizations, hiring and developing talent and delivering results in a variety of environments
Technical Knowledge: the ability to collaborate with engineering teams on a highly technical product (while advocating for a small business-centric (non-technical) customer base)
Verbal and Written Communication: the ability to lead productive meetings, create effective and useful product design documents, and maintain alignment across a complex product portfolio
Minimum Qualifications

5+ years experience in Product Design, including at least 3 years of team leadership
Hands on experience designing B2B, SaaS or workflow-management products not required, but a plus
ShopKeep is an equal opportunity employer.

How To Apply

Apply Now

NOTE: International candidates must hold a valid US working permit.

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