Digital Experience Design Manager

Location: Charlotte, NC Posted: Oct 5

Job Description

Electrolux is currently looking for a talented and highly creative Digital Experience Design Manager who will be part of the North American Major Appliances design team. The successful candidate will be responsible for leading UX, UI and Usability initiatives for the North America division of Electrolux. The position will be located in Charlotte, NC.

Design is a global function with around 200 design professionals in seven locations worldwide. We are a diverse studio with a great mix of experience and emerging talent. This new role of Digital Experience Design Manager has been created to encourage a more systemic approach to the design of outstanding consumer experiences, translating usage patterns into intuitive, rewarding interactions and workflows throughout the product life.

You will be responsible for guiding and inspiring a design team to create engaging experiences for our users across multiple appliance platforms with particular focus on important digital technologies such as remote, touch, voice, and gesture control for connected home appliance solutions.

ESSENTIAL DUTIES AND RESPONSIBILITIES
•Develop and deliver a Digital strategy for Design across all product lines and sectors
•Manage and develop a team of UI, UX, and Usability Designers in the creation of outstanding consumer experiences for major appliances, North America
•Maintain a close working relationship with Global Connectivity & Technology (GC&T) and
•Consumer Insight (CI) Teams for digital strategy
•Leverage consumer insight research and usability findings to back up assertions, make recommendations and drive actions
•Use creative facilitation techniques and take the lead with your partners to understand the problem space and develop a shared vision of the future
•Strive to synthesize and summarize design requirements from mixed and potentially conflicting inputs
•Advocate the user and “the experience” in conversations about digital and interface design with cross-disciplinary teams
•Foster a culture of feedback, continuous improvement and setting standards for executional and operational excellence
•Evaluate and develop EMANA’s usability research capability utilizing both internal and external resources
•Understand the competitive landscape to identify additional business opportunities relating to digital transformation
•In collaboration with the Cross-Product Design Manager, develop and deliver measurable design quality metrics from a consumer perspective for digital appeal and usability



POSITION REQUIREMENTS:

•BA/BS or MA/MS in a relevant design field, or equivalent professional experience
•Minimum 5 years of experience as a User Experience practitioner
•Minimum 2 years of experience of team leadership

KNOWLEDGE, SKILLS, AND ABILITIES
•Great communicator (verbal, written, and visual)
•Resourceful, self-driven, organized and able to motivate others
•Highly proficient at digital experience modeling techniques; mapping user behaviors across an end-to-end journey and identifying critical moments that transform the experience and drive value
•Strong knowledge of UX, user centered design, interaction design, information architecture, visual/graphic design and usability standards and practices
•Expertise in the development of connected products and user interfaces as part of an end to end consumer experience
•Experience developing prototypes and leading innovation exercises
•Ability to present designs, drive consensus and negotiate trade-offs effectively
•Exceptional collaborator with product planning, innovation, engineering, user research, marketing and all facets of design to ensure smooth product development process
•Ability to effectively manage multiple projects
•Experience designing digital interfaces for products in the home environment and/or in retail services relating to food or home products
•Experience working with a design strategy firm or consultancy
•Experience working with global brands and clients across different categories


REQUIRED LANGUAGES:
•English

How To Apply

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