User Experience Consultant

Location: Columbus, OH Posted: Feb 20

Job Description

Nationwide Insurance is seeking a Senior Researcher who will report to the Director of Design Research in Nationwide UX (User Experience).

The Design Research team uses a combination of remote and in-person qualitative and quantitative methods to gather insight on user needs and preferences and to formally evaluate existing end-user interfaces, prototypes and early stage concepts.

You will be joining a small, experienced team and your time will be split between:

1.partnering with other researchers to develop, deploy and optimize research processes (25%)

2.contributing to planning activity and ensuring that users of our onsite research facility have the best possible experience (25%)

3.designing and executing mixed-methods remote and in-person research that is intended to guide the design and development of our digital products and services (50%)

Nationwide Design Research is an internal service and our clients may be a combination of UX professionals, business managers, IT personnel or another discipline.

You’ll need to be an organized, personable, process-focused professional with strong written, numerical and verbal communication skills. You’ll also need a good understanding of UX process and an ability to lead discussions around the design and execution of mixed-methods research.

Core Duties/Responsibilities:

•Partner with research staff, UX practitioners and other professionals to develop method statements, screening protocols, recruitment plans, fielding plans and other project management artifacts.

•Ensure that project expectations and constraints are captured and communicated.

•Work with stakeholders to ensure that project timelines are managed pragmatically and efficiently.

•Execute rigorous, mixed methods research that effectively integrates quantitative and qualitative methods.

•Identify gaps, inconsistencies and other opportunities to optimize process and communication.

•Identify and leverage opportunities to share findings and success stories through internal platforms such as our intranet.

•Coordinate communication between recruiting partners, vendors, clients and the business.

•Ensure the smooth running of the Research Center and that the experience is optimized for participants, researchers and business.

•Ensure compliance with legal requirements and the privacy and security expectations of Nationwide Insurance.

Occasional national travel and out of hours work may be needed.

A Bachelor’s degree in HCI (human computer interaction), human factors, psychology, cognitive science or related field is essential.

What sets Nationwide’s User Experience team apart from others? It’s a dynamic group with a diverse culture that embraces the value of strategic design thinking. We function like an agency and offer a wide array of exposure to multiple business segments in insurance, financial services and banking. We collaborate with creative talent across all UX disciplines; work in small, collaborative project teams; and a have highly engaging, friendly work environment. The UX team has a seat at the table when clients make strategic decisions; as the researcher, you’ll represent the voice of the customer to assist clients with these decisions.


1.Provides technical and/or strategic direction to project teams and/or product groups. Defines scope and objectives based on user needs and understanding of applicable business systems and industry requirements. Consults on and leads business process analysis and needs assessments, aligning solutions with business goals and initiatives.
2.Works with content writers, designers, coders, business representatives, and user research staff to define site functionality, organization and navigation solutions, and participates in research efforts to identify user goals and tasks.
3.Recommends innovative solutions to business problems/processes that leverage technology and/or content to provide market differentiation, efficiency improvements, and a better user experience. Maps out how the solution will accommodate change and growth over time.
4.Participates in overall project management, time estimates and resource scheduling. Monitors project team compliance with architecture best practices and principles and resolves issues elevated from project teams.
5.Researches emerging technologies and trends to maintain an in-depth understanding of user experience.
6.Works with usability staff to develop and document methodologies, standards and best practices.

Typical Skills and Experiences:

Education: Undergraduate studies in computer science, human-computer interaction, psychology, graphic design, information science, communications or related field.

Licenses/Designations: N/A

Experience: Typically 8 or more years of professional experience in the software or web site development, content or graphics creation, web technology, research, conducting usability testing, and user-centered design processes. Masters degree may be substituted for experience as appropriate

Knowledge: Software or website development, thorough knowledge of usability practices, solid understanding of design or content for current technologies. Knowledge of internet best practices and research principles. Insurance company operations and products, company organizational structure and general administrative policies, practices and procedures.

Skills/Competencies: Command of all skills necessary for verbal and written communications. Ability to analyze qualitative and quantitative information and external factors that may influence or have an impact on the company, as well as the customers, distribution systems, operations, and the strategic planning process. Proven ability to set work priorities that conform with established objectives, timeframes and accomplish a task in the most effective manner. Ability to work collaboratively with cross-functional teams (i.e. engineers, product managers, designers, business leaders, etc.). Proven ability to manage projects and define administrative methods and procedures to attain objectives. Ability to maintain working knowledge and/or expertise in PC-based software programs, insurance/business concepts and assigned line of business as well as marketing and strategic planning concepts.

Values: Regularly and consistently demonstrates the Nationwide Values and Guiding Behaviors.

Other criteria, including leadership skills, competencies and experiences may take precedence.

Staffing exceptions to the above must be approved by the hiring manager’s leader and HR Business Partner.


Overtime Eligibility: Exempt (Not Eligible)

Working Conditions: Normal Office Environment. Extended work hours may be necessary during work periods of heavier volume of work. Travel required as necessary.

ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.

How To Apply

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NOTE: International candidates must hold a valid US working permit.

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