Group Research Director, Product
Where is the role?
Milwaukee, WI or New York, New York
At Northwestern Mutual, we believe relationships are built on trust. That our lives and our work matter. These beliefs launched our company nearly 160 years ago. Today, they're just a few of the reasons why people choose to build careers at Northwestern Mutual.
We're strong and growing. In a company with such a long and storied history, this may be the most exciting and important time to be a part of Northwestern Mutual. We're strong, innovative and growing.
We invest in our people. We provide opportunities for employees to grow themselves, their career and in turn, our business.
We care. We make a positive difference in our communities. Nationally, thousands have benefitted from our support of research and programs to fight childhood cancer. Each year, our Foundation, employees and financial representatives donate time, talent and financial support to causes they're passionate about.
We are an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, disability, age or status as a protected veteran, or any other characteristic protected by law.
What's the role?
The Senior Group Research Director is a creative problem solver that can develop systems of research to solve complex product and design problems from the tactical to the strategic. This leader will head the digital product research capability within Design to find product opportunities, concept test and ensure our products solve user needs and exceed expectations.
This insights savant is methodologically agnostic and will lead LearnVest and Northwestern Mutual to drive innovation and user experience across platforms. You need to be gifted at research (qualitative and quantitative) and lead the charge in ensuring that the sum of our studies become larger narratives.
Bring Your Best! What this role needs:
An undergraduate degree in psychology, social science, statistics, business, marketing or a related field
8+ or more years of experience leading research efforts with end users, 5+ year in management
Ability to craft research plans for complex product initiatives from top to bottom and communicate them to senior leaders
Expertise in directing, designing and building complex surveys
Expertise at developing and directing interview guides and other qualitative research instruments
Ability to consult with stakeholders to think through problems and develop research plans that go beyond ad hoc projects
Experience managing ongoing and ad hoc research studies with shifting priorities
Translation of research data into consumable insights that tell a story about our business and products
Being an authority on the intersection of research and design
Don Draper level communication up to the C-suite
Proven track record of mentoring and managing more junior researchers
Things that we value:
Enthusiasm in ambiguity and uncertainty
A strong point of view with a healthy dose of humility
A collaborative mindset, thick skin and a great sense of humor
Willingness to take risks and fail (and fail again. And again)
Boring and long research decks make you cringe
Keeping it short, sweet, and smart in presentations
Exposing the real story beyond just the numbers
How To Apply
NOTE: International candidates must hold a valid US working permit.