To develop and maintain best practice user experiences, researching and understanding end user needs and then translating research into actionable insights is a key input into user experience design. Establishing research methodologies and data analysis techniques is needed to backup Healthx best practices and monitor end user trends in engagement, making improvements as identified. Healthx can’t design effectively for people unless we understand them: how they behave, how they think, what motivates them.
Establish and advocate for different user research methodologies and data analysis techniques.
Collaborate with other UX team members to define and measure user experience and engagement KPIs.
Work with Product Management and Strategy teams to understand core market needs and problems to be solved.
Work with Product and UX teams to develop usability test plans and moderator scripts.
Prioritize research and testing opportunities in a fast-paced, rapidly changing environment.
Execute a variety of user studies
Other bservational techniques
Produce and share insights about users by way of personas, reports and findings presentations.
Facilitate user research and workshop sessions with internal and external stakeholders.
Be a liaison with other Healthx departments to collect, share and manage the Healthx end user knowledgebase.
Collaborate with UX Designers, Product Managers, Engineers, and Front-end designers. Understand and incorporate complex technical and business requirements into research.
Collaborate with other UX team members in Interaction Design activities, including document flows, create experience maps, journey mapping and wireframes.
Bachelor’s degree required with 2 or more years conducting user research is required. 5 years is preferred.
Experience in executing user research in web applications across multiple devices including smart phones, tablets and desktops is required.
Experience in moderated and unmoderated user studies is required.
SCRUM or Agile product development experience is preferred.
Experience in working with Product Management teams to prioritize enhancements validated by user research is preferred.
Employee Attributes: Good Judgment, Responsive, Accountable, Positive Attitude, Humility, Integrity, Collaborative and Self-starter
Flexible hours including work-at-home opportunities
Participation in Healthx Employee Bonus Plan
An excellent benefit package that includes medical, dental, vision, life, disability and 401k benefits as well as paid time off and holidays
How To Apply
NOTE: International candidates must hold a valid US working permit.