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UX/Visual Communication Analyst
Baltimore, MD
Dec 2014 - Present (9 years 4 months)
Perform user research to discover design and system enhancement opportunities for enterprise software
• Consult on design and functionality requirements and solutions for optimal user experience
• Create custom graphical elements (i.e. icons, banners, etc.) for web and mobile user interfaces
• Develop and implement communications plans for IT projects
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Technical Writer
SAIC
Greenbelt, MD
Feb 2011 - Dec 2014 (3 years 10 months)
Develop content and design materials for a variety of audiences, including user-focused quick reference guides, instructional booklets and management-focused presentations and formal deliverables
Write and edit technical documents (including requirements documents, test plans, user guides, and policies and procedures)