Coroflot

Resume

Rocco Marrongelli
3057 29th Street Apt 3E, Astoria, NY 11102
Tel: (412)580-5931
RoccoSupreme@gmail.com

Experience
Hard Rock Cafe Pittsburgh, PA & Times Square, NY Server
Food Server 2003- present
Display great customer service and ensure our customers leave satis ed. Maintain my own professional attitude while at the same time helping other team members. This position requires quick judgment and an able mind. Build enthusiasm amongst customers and coworkers to provide a memorable experience through outstanding customer service.

Assistant Sales Manager, Hard Rock Cafe Pittsburgh, PA 2006-2007
In charge of updating café events on various websites. Helped to organize events and full scale café buyouts. Also designed pins and artwork for speci c local, and city events.

Retail Sales & Shipment Supervisor, Hard Rock Cafe Pittsburgh, PA 2003-2008
Sales and customer service. Helped to meet sales weekly sales goals. Would oversee receiving of merchandise shipment on a weekly basis. In charge of weekly inventory and special orders of stock.

IMPROV Comedy Club of Pittsburgh, PA
Ticket Agent 2002-2008
Provided all guests a positive rst impression of the Improv by o ering superior, individualized guest service. Accurately operated the computer ticketing system to sell tickets for Improv events. Problem-solving by e ectively communicating with guests to locate and deliver will-call/guest list tickets. Provided information regarding Improv events via face-to-face communication and telephone. Provided superior customer service to all internal clients. Assisted with miscellaneous box o ce projects as directed.

Big Fella Entertainment, Pittsburgh, PA
Conceptual Artist 2001-2001
Worked within a collaborative team to create an animated television pilot for Comedy Central. Attributed to story development for individual episodes. My ideas in uenced main character designs and concepts. Strong emphasis on story board process of each episode towards pilot.

Media Play, Pittsburgh, PA
Music Department Lead 2000-2002
Head Sales Associate for music department. In charge of making sure that all sale signage and displays were current and up to date for monthly planners. Met weekly sales goals with strong organizational and communication skills. Led by example for other associates to learn correct policies and procedures for Media Play.


Education
Art Institute of Pittsburgh 2000- Associates in Specialized Technology (Computer Animation)
Broome Community College 1998- Associates in Graphic Arts and Design


Computer
Mac and PC literate, Adobe Photoshop, Adobe Illustrator, Adobe After FX, Quark Xpress, 3D Studio Max, and various
Microsoft applications.