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BFA in jewelry design, with over 10 years in retail environments. Fine art studio practice, including painting, jewelry and bookmaking.
Creative, enthusiastic and resourceful retail specialist with an excellent educational and professional background. Extensive and functional knowledge of design, quality assurance, and fulfillment practices as well as e-commerce organization. Highly detail-oriented and organized professional, with effective communication skills, fluent and creative output. Strong focus on accuracy, efficiency, work flow and process improvement. Experience working with merchandising and branding of mass-market product lines and communicating with vendors as well as first-person customer service.
AREAS OF EXPERTISE
data entry, customer service and order fulfillment, quality assurance, visual product styling, MS Office Suite, Adobe Illustrator, purchase order tracking, efficiency and planning techniques, inventory reconciliation
GIA Diamond Grading Graduate, 2008
Rhode Island School of Design, Bachelor of Fine Arts – 2005
Jewelry and Metals Department
Newport High School, 1999
Brooklyn Charm, 5/2010-8/2010
Custom jewelry design and supply shop internship.
n Assisting customers to create custom/one-of-a-kind jewelry pieces from extensive vintage and contemporary parts.
n Designing and creating rotating floor inventory.
n Sales and cashier responsibilities, store maintenance, supply purchasing.
Blue Nile Inc., 7/2006-2/2010
Quality Assurance Inspector
Quality inspector for the largest online retailer of diamonds and fine jewelry. Ensure all products meet Blue Nile's industry-leading quality standards.
n Completed quality inspections on customer orders, ensuring all products met standards. Reviewed new sample product for on-brand compatibility and quality and related issues and information to both in-house groups and outside vendors.
n Successfully trained and developed multiple new-hire employees and remained a dependable resource for ongoing learning opportunities.
n Contributed to Blue Nile's industry-leading accuracy and on-time shipping performance with a strong ability to multi-task and an emphasis on efficiency.
n Experienced working within all steps of the fulfillment line, from receiving to shipping, inclusive of inventory tracking.
n Developed thorough and concise communication skills built through frequent interactions with multiple departments.
n Excellent time-management and organizational skills applied on a daily basis to complete time-sensitive customer orders and returns.
n Familiarity with branding sensibilities, knowledge of the general jewelry, design and retail industries.
Washington Mutual Bank
Senior Teller, 8/2005-7/2006 & 1/2001-12/2002
n All aspects of daily retail banking operations and customer interaction.
n High security and confidentiality training, ability to properly handle sensitive customer communications.
n Key-holder responsibilities including opening and closing procedures and vault accessibility.
Rhode Island School of Design, RISD Store retail sales, 6/2003-5/2005
n Involved with all daily aspects of retail student store operations and customer service.
n Inventory tracking and replenishing, displays and organization.
Rhode Island School of Design