Tonya Bellamy

* Administer content updates leveraging various content management systems * Maintain existing site programs, including the integration of content from external data sources, appropriate citation of 3rd party content, etc. * Maintain and ensure accurate store information * Managing/updating store data including phone numbers, hours, appointment times and exceptions, and holiday hours * Managing/updating/ auditing store data in local databases and listing channels * Manage issue and resolution for project related defects and production issues * Perform and coordinate user acceptance tests to ensure accuracy of site updates and pro- ject releases * Help define and document project requirements * Manage multiple small projects and keep key team members informed of progress * Establish and track project milestones within timelines, and develop effective contingen- cy plans to overcome unexpected obstacles, with supervision and input from Manager * Work with both store and corporate personnel, providing timely and comprehensive sup- port to assist their web needs

* Wrote, edited, and proofread corporate website content or web marketing campaign con- tent in collaboration with subject matter experts within the business and team * Created, edited, and published website content in the Content Management System (CMS). * Built relationships with subject matter experts to ensure content is always fresh and up- to-date * Ensured consistent application of corporate brand and editorial standards across the web- site and campaigns.

* Created marketing material designs such as banners, flyers, tri-folds, and invitations * Set up and designed social networking accounts for clients using HTML and CSS * Edited online blogs through WordPress using HTML, CSS, and basic PHP scripting

* Answered phones and assisted customers with insurance questions * Set up system accounts for collection procedures * Tracked and created daily reports of individual goals and performances for all collectors * Accepted and input payment information in corresponding systems Created billing reports

* Performed filing and copying of documents * Retrieved, sorted, and distributed incoming mail to proper departments and/or associates