Sarah J. Thornton

Installing/Uninstalling software, maintaining, and troubleshooting iOS/CPU mobile devices for Apple customers. Highlighted Duties: * Analyze and resolve a variety of complex issues * Multitask across systems and applications * Managed Apple iCloud accounts for customers (i.e. track mobile devices, access account information and update mobile device security settings.) * Perform customer Remote Desktop Control (RDC) functions to solve technical and non-technical issues. * Verify customer identity to change passwords and security questions * Enable/Disable customers iTunes account * Remove/Ban/Un-ban customer credit card information * Troubleshoot all iOS devices: iPhones, iPods, iPads * Troubleshoot all CPU: Macbook Pro, MacAir, iMac

ELECTRONIC SYSTEMS SECURITY MONITOR (USAF), Edwards Air Force Base (AFB), CA Monitor computers that process alarm data, store alarm information, remain in direct contact with Advantor Suite System stations and protected facilities, tailor alarm systems to coincide with the facility's needs. SARAH J. THORNTON 2 470-258-3190 sarah.thornton86@gmail.com Highlighted Duties: * Operate and monitor communications * Maintaining and relaying critical communications between air and ground forces * Implementing emergency plans for natural and war time disasters * Conducted analysis to ensure the roles and responsibilities of all response personnel are capable to provide support, resources, program implementation, and service needed during an emergency response. * Provided expertise on operations and scheduling on issues that pertain to the Advantor Suite System * Monitoring surveillance and detection systems * Relaying command center information to high-level military and government decision makers