UX Process

How does one make UX processes work in an Agile or LEAN environment? Counterintuitively, a bit more process can make a difference. These graphs illustrate a process I co-developed with product management at OCLC. The goal was to allow for strategic product/user research while at the same time providing engineering with the support they needed to actually build product. Mission accomplished!

Freelance, Full-time
Sylvia A. Lowden
UX designer / prototype maker Santa Barbara, CA