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GUEST SERVICE REPRESENTATIVE
City of Naperville - Naper Settlement
Feb 2021 - Feb 2024 (3 years)
Provides world class customer service that aligns with the museum’s Customer Service initiatives. Responsible for the sale of general admission and event tickets, memberships, and program registrations. Provides information and assistance to the general public regarding registration online accounts, events, and programs. Performs general office duties and clerical tasks in support of the administration department.
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SENIOR GRAPHIC DESIGNER
Space Foundation and Discovery Center
Colorado Springs, CO
2010 - 2020 (10 years)
Designed large format graphics, tradeshow displays, web banners, brochures, flyers, and event promotions in an award-winning creative department. Designed customized merchandise and sale signage for museum gift shop. Worked closely with creative director and project manager to ensure corporate branding and guidelines by using specific color palettes, style sheets and templates. Researched and reevaluated departmental system processes to enhance production operations.
Increased attendee registrations and expanded symposium enterprises in revenue by 25% in 2019.
Increased museum gift shop revenue by 25% in 2017.
Advanced science and space awareness by 15% through digital media exposure to an international audience.
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FREELANCE GRAPHIC DESIGNER
Aimster Graphics, LLC
Colorado Springs, CO
2009 - 2010 (1 year)
Worked on a contract basis as a creative professional creating brochures, advertisements, and table-top display for small businesses in the Pikes Peak Region.
Businesses include: Allegra Print and Marketing, Fusion Marketing Partners and T. Carson Company
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GRAPHIC DESIGNER
Advocate Health Care
Park Ridge, IL
2002 - 2008 (6 years)
Designed visual communication materials, including brochures, flyers, newsletters, advertisements in a fast-paced, teamwork environment. Worked closely with creative director and account representatives to ensure corporate branding and guidelines by applying a specific color palette, style sheets and template. Researched and reevaluated departmental system processes to enhance production operations.
Designed and developed a comprehensive marketing wellness campaign for healthcare fitness program. Earned an increase in corporate membership by 10%.
Documented procedures to ensure systematic management of projects, resulting in accurate production status and timelines. Achieved a 15% increase in productivity and effective client reviews.
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PRODUCTION MANAGER
Naperville Park District
Naperville, IL
1996 - 2001 (5 years)
Managed print production of marketing materials and prepared project specifications to receive competitive printing costs for bid. Identified design needs to create exceptional concepts within tight deadlines. Created digital and 35mm photographs of all park district related events, programs, and activities. Served on Information and Publicity Committee for Ribfest, The Best Fest in the Midwest. Design duties included marketing and ad design, media kits, event program, signs and flyers.
Provided web graphics to launch the premiere of the park district website. Streamlined the registration process and advanced involvement on the web.
Managed Information Booth during an annual community event. Trained volunteers and staff to inform guests of all event activities, programs, food vendors and musical entertainment. Registered youth ages 12 and under for the Child Identification Program to establish high degree of family security and safety.