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Customization Coordinator

PING k

Phoenix, AZ

Jul 9
Job Description

ESSENTIAL DUTIES AND RESPONSIBILITIES: Liaison between PING, sales force and our customers. Satisfy customer and sales representative’s requests for service and information. Provide positive and enthusiastic representation of PING, its products and its services. Coordinate artwork development between our customers, sales force, designers and production.
• Use Corel Draw, Corel Paint and Wilcom software to create logos and names, prepare artwork for manufacturing or modify any existing logos that are to be used.
• Regularly work with Customers and Consumers to manage the artwork development process. From concept to finished product, provide samples, gather feedback and make modifications to the artwork as necessary. Create all manufacturing instructions and ensure the approved artwork and manufacturing instructions are sent to manufacturer accurately and on time.
• Accept full responsibility for following through and resolving customer requests for service, including e-mail correspondence, ship times and new or updated logos.
• Provide order processing service and internal sales support for all PING accounts and domestic sales representatives.
• Provide order processing service and internal sales support for all PING accounts and domestic sales representatives.
• Place and/or change orders, check status of orders, monitor progress of rush orders, resolve customer conflicts and provide advice and recommendations for logos and bags when appropriate.
• Work with proper departments and/or companies to ensure proper release of orders for production and shipment.
• Maintain a thorough knowledge of PING products, services and the production process.
*ADDITIONAL DUTIES MAY BE ASSIGNED BY MANAGEMENT

MINIMUM QUALIFICATIONS:
• High School or GED; 3 to 5 years of related experience and/or training; OR an equivalent combination of education and experience.
• Possess computer knowledge. (Word and Excel preferred)
• Have an artistic or creative background.
• Must have good written and verbal communications skills.
• Have excellent telephone and interpersonal skills.
• Possess good organizational skills.
• Be a self-starter that enjoys problem solving.
• Be able to handle and work on multiple projects simultaneously.
• Have the ability to follow instructions precisely and accurately in assigned tasks.
• Be able to work in a team environment.

NOTE: International candidates must hold a valid US working permit.

PING

PING products are designed, engineered and assembled at the company's corporate headquarters in Phoenix, Arizona. The company employs workers in a variety of capacities, including golf club production, customer service, administrative, engineering and managerial positions.

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