Job Description

Are you excited by the prospect of designing future experiences centered on autonomous vehicles?

If ‘yes,’ then this might be the opportunity you’ve been waiting for.

Company Overview
Our client is driving people, their businesses, and society forward by taking on their toughest transportation challenges. But while they believe more than ever that mobility drives human progress, the world has progressed, too. People’s lives, technology and industry are changing as much, as fast, and as unpredictably as when the company was founded. Fast forward to today and our client is transforming to understand people better than anyone else, coming up with new, more impactful ways to solve their problems and getting those solutions into market as fast as possible to carry the company’s founding vision - to give millions more people freedom of movement over the next 100 years - forward.

Design-Led Transformation
Our client is in the midst of the biggest change the automotive industry has ever seen. Just as cars changed the world over the last century—creating the driver, highways, gas stations and malls—self-driving cars, electric powertrains and connected vehicles will radically reshape how we live, work and play, our cities and society itself over the next hundred years.

Autonomous Vehicle Experience Design
Autonomous Vehicle Experience Design is a newly formed organization within our client’s company and is charged with helping our client to envision and realize a future where the primary access to transportation is through services. Their long-term mission is to create services centered around autonomous vehicles that are so compelling that they challenge people’s perception of vehicle ownership. Their work is human-centric, focusing on the needs and desires of customers.

Position Overview
The Director, Experience Design has the deepest knowledge of customers as well as the needs across the businesses. They will be responsible for generating rich customer insights and guiding business, service, and experience design teams towards the best end-to-end physical-digital experience solutions that most improve users’ lives. Part design strategist, business designer, and UX expert, the Director, Experience Design will own all aspects of architecture, design, and delivery of solutions, while leading multidisciplinary teams on a myriad of projects and engaging with key senior stakeholders as well as cross-functional, internal and external partners.

Core Responsibilities
+Gain and maintain a rich understanding of customers, whose primary focus is moving people (vs items/goods).
+ Define discovery and opportunity areas and develop research plans to uncover actionable insights
+ Translate insights into customer needs and desires and develop POVs on how these would affect strategy, services, and direction of product development
+ Collaborate with the service design team within the Autonomous Vehicle Experience Design organization to develop high value services
+ Represent the customer to the business and to other teams in the Autonomous Vehicle Experience Design organization.
+ Ensure that end-to-end experiences meet the needs and desires of customers
+ Lead multi-disciplinary teams of designers, including industrial design, visual design, interaction design, and service design.

Ideally, you have experience helping to solve complex, human-centered problems at organizations with deep customer-driven mentality. You have enjoyed roles that have helped you hone your skills in management – of people, processes and projects - and leadership during times of change. You embrace the communication and persuasion skills necessary to navigate complex, matrixed organizations, and have contributed to your creative community at large. You have experience in establishing new-to-company organizations and can help lead that charge.

Professional Requirements
+ Bachelor’s degree (in experience design, interaction design, HCI, or user experience OR anthropology, sociology or another research related field)
+ 8+ years of experience in Experience Design or Design Research with emphasis on digital services
+ 2+ years leading multidisciplinary teams

Additional Preferred
+ Master's degree in the above
+ Experience in the design and/or strategy of product ecosystems including both physical and digital interactions
+ Experience in service design and/or software design service.
+ First-hand experience in prototyping and researching product concepts
+ Ability to work with internal and external customers
+ Self-motivated with a drive for excellence
+ Willingness to learn and to support other’s learning
+ Highly collaborative and team-focused
+ Passion for the automotive and mobility industry
+ Experience working in or with large, complex organizations and designing at scale
+ Experience managing a multiplicity of stakeholders across complex projects
+ Experience presenting to executive audiences

Note on location:
Ideally, this position will be located in Detroit. They would be willing to consider a remote-with-travel model. For confidentiality reasons, we will reveal the identity of our client when you apply.

Work Authorization
Candidates for this position at our client must be legally authorized to work in the United States on a permanent basis. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.

Diversity, Equity & Inclusion
Our client is an equal opportunity employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status.

Application Details

Once you submit your application, you will receive an auto-generated email with a link to more information about our client, as well as a questionnaire.

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