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Inclusive Design Expert, CBDC

Bank Of Canada k

Ottawa, ON

Feb 23
Job Description

Take a central role
The Bank of Canada has a vision to be “a leading central bank—dynamic, engaged and trusted—committed to a better Canada.” No other employer in the country offers you the unique opportunity to work at the very center of Canada’s economy, in a diverse and inclusive organization with significant impact on the economic and financial well-being of all Canadians. You will be challenged, energized and motivated to excel in an environment where we are reinventing central banking, renewing ways of doing business and reinforcing a culture of innovation.

Find out more about the next steps in our Recruitment process.

The Project
The Bank of Canada is embarking on a program of major social significance to design a contingent system for a central bank digital currency (CBDC), which can be thought of as a banknote, but in digital form. This project will require us to break new ground. It will take into consideration a wide variety of factors, including policy considerations, diverse stakeholder needs, difficult technical challenges and ensuring the development of a world-class user, inclusive, experience.

For further background information on the CBDC program, please refer to the Contingency Planning for a Central Bank Digital Currency background note, Money and Payments in the Digital Age speech by Deputy Governor Tim Lane and Staff Analytical Notes on Designing a CBDC for Universal Access, Technology Approach for a CBDC, Privacy in CBDC technology and Security of a CBDC.

The Challenges
We aim to design a CBDC with cash-like properties in digital form:

Universally accessible: Regardless of their circumstances, CBDC should be usable by all Canadians, even by those without a bank account or access to a cellular phone, in remote communities not well served by cellular networks, and/or those with sensory, motor and cognitive impairments.
Resilient: CBDC should have extremely high availability and best in class Service Level Objectives (SLOs) such as Recovery Time Objective RTO and Recovery Point Objective RPO.
Secure: CBDC must have the highest levels of security so Canadians can use it with confidence, as they do our banknotes.
Private: While not aiming for cash-like anonymity, CBDC should be highly private yet meet the obligation to be compliant with anti-money laundering and other regulations.

We will design an architecture into which these properties are coherently embedded, with a potentially multi-decade evolving lifespan, supporting a business model designed to achieve CBDC policy goals.

What will you do
As a member of the Fintech Research team in the IT Services department, you will use your expertise and experience to solve unique and difficult problems in inclusive design, specifically in the area of Central Bank Digital Currency (CBDC) and its policy objective of universal access.

You will have the opportunity to use your specialized skills, develop these further, and to contribute to other areas of the project by:

Designing high quality CBDC user experiences for everyone, including people of all ages, income levels, locations, abilities or with visual, motor, and cognitive impairments
Collaborating with your team, stakeholders and external vendors to solve complex design problems by generating multiple solution options.
Producing detailed designs to help everyone understand the user experience, using story boards, flows, wireframes and vision pieces. Analyzing trade-offs, considering design ethics, predicting impacts and making recommendations.
Maintaining knowledge of cutting-edge user experience methods and technologies (e.g. biometric technologies) to improve user experience and accessibility
Facilitating external users directly, or through vendors, to create persuasive, user-centred insight based on data, best practices and research
Assisting in the design and development of proof-of-technologies and proof-of-concepts
Critically examining, auditing and testing the claims of vendors and designers.
Contributing to the development of a working CBDC system and contributing to the documentation and body of knowledge of technical designs

What you will need to succeed
We are looking for an inspired designer with the following knowledge and skills:

Advanced understanding of industry technologies for accessibility across technology channels, including mobile devices, desktops, tablets, wearables, etc.
Proven ability to work well with vendors
Knowledge of industry and government standards
In depth understanding of the use of biometrics
Strong quantitative, analytical, and problem-solving skills
Ability to conceptualize custom devices and interfaces that uniquely address accessibility challenges.

We are also looking for someone who can demonstrate:

Creativity – able to devise solutions to hard problems
Intellectual leadership – acquire and apply mastery of subject matter with others
Versatility – able to contribute to areas outside immediate expertise
Curiosity – a broad interest in developments in industrial design, human interactions etc.
Aesthetic intuition and a passion for customer experience


working with marginalized communities
championing inclusive design and development within technology organization
working in the field of payments or fintech environment

Your education and experience
This position requires a bachelor’s degree in Design, Human Computer Interaction, or a related field, and a minimum of three years of inclusive design experience. An equivalent combination of education and experience may be considered.

What you need to know
Language requirement: English and French essential (bilingual) with a minimum starting level of functional (level 4) in second official language. Training may be provided to help reach the required level of fully functional (level 5) in second official language.
Priority will be given to Canadian citizens and permanent residents
Security level required: Secret
You will work remotely from any location within Canada while the Bank operates under mandatory telework. Flexibility for remote work for the duration of the term may be granted.
There will be no relocation assistance provided
Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.
In response to the COVID-19 pandemic and further to public health guidelines, preventative measures are being taken to ensure health and safety during the recruitment process. All interviews are conducted virtually.
The official title for this position is “Inclusive Design Expert, CBDC ”

We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.

What you can expect from us
This is a great opportunity to join a leading organization and be part of a high-performing team. We offer a competitive compensation and benefits package designed to meet your needs at every stage of your life and career. For more information on key benefits please visit A great deal to consider.

Salaries are based on qualifications and experience and typically range from $85,100 to $106,400 (job grade 17)
Depending on performance, you may be eligible for performance pay for successfully meeting (7 to 10% of your base salary) or for exceeding expectations (15% of your base salary). Exceptional performers who far exceed expectations may be eligible for higher performance pay.
Flexible and comprehensive benefits so you can choose the level of health and dental coverage that meets your needs
Extra vacation days (up to five each year) that you can purchase to add to your vacation entitlement
Option to join the indexed, defined-benefit pension plan after 24 consecutive months of service

We strive to make our policies, programs and workplace more inclusive, respectful and barrier-free. We encourage applications from women, Indigenous peoples, veterans, persons with disabilities, members of visible minorities and persons of all races, ethnic origins, religions, abilities, sexual orientations, and gender identities and expressions.

Bank Of Canada

The Bank of Canada is the nation's central bank. Its principal role is "to promote the economic and financial welfare of Canada," as defined in the Bank of Canada Act. The Bank’s four main areas of responsibility are:

Monetary policy: The Bank influences the supply of money circulating in the economy, using its monetary policy framework to keep inflation low and stable.
Financial system: The Bank promotes safe, sound and efficient financial systems, within Canada and internationally, and conducts transactions in financial markets in support of these objectives.
Currency: The Bank designs, issues and distributes Canada’s bank notes.
Funds management: The Bank is the "fiscal agent" for the Government of Canada, managing its public debt programs and foreign exchange reserves.