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Interaction Design Director

Ford Motor Company k

Palo Alto, CA

Dec 10
Job Description


Our Interaction Design Directors create seamless product and service experiences for people in a constantly evolving mobility landscape. Grounded in a deep understanding of users’ needs, we explore, design, prototype, and launch services to create experiences that bind together physical products, digital services and human interactions.

As an Interaction Design Director you will…
+ Help bring to life integrated digital-physical experiences through touchpoints with brand, people, space, products and services by grounding great design in a deep human-centered understanding of user pain points and design opportunities.
+ Lead the interaction design community, inspiring their growth and definition of craft, pushing their thinking and processes.
+ Ensure project success by keeping a regular pulse on various project teams, providing design feedback, guidance and mentorship in service of craft excellence.
+ Work across project teams, stewarding delivery of concepts, prototypes, products and services at the right level of fidelity.
+ Work with teams to synthesize research findings and unearth systems-level patterns, inspiring actionable insights for design solutions through digital and physical products and services.
+ Maintain awareness of emerging talent needs, investing in their capabilities by supporting their learning and development and helping to attract and retain talent.
+ Effectively influence internal stakeholders and external partners through informal and formal channels.
+ Lead in the continued development of the lab’s strategy, culture, internal relationships, and external presence.
+ Connect high-level business goals and strategy to tactical implications for product definition, being able to manage competing constraints, stakeholder expectations and talent needs.


Basic Qualifications:
+ Bachelor’s degree in New Media, HCI, Interaction Design, Service Design or related field.
+ 10+ years’ interaction design experience across digital media, with wide experience in creating innovative solutions.
+ 6+ years’ experience leading highly collaborative design teams in human-centered design.
Preferred Qualifications:
+ Master’s degree in Interaction Design, Service Design, New Media, HCI or related field.
+ Experience of designing and/or facilitating group collaboration workshops.
+ Experience of utilizing design thinking and/or human-centered design in a formal, in-person setting.
+ Experience of working on a breadth of products and digital services.
+ Experience of working with startups or venture incubation.
+ Ability to communicate the value of interaction design within a design and business context, and identify the critical design trade-offs to deliver value-add solutions.
+ Passionate about automotive and mobility industry.
+ Strong verbal, written and visual presentation skills.


A bit about us
We’re in the midst of the biggest change the automotive industry has ever seen.

Just as cars changed the world over the last century - creating the driver, highways, gas stations, and malls - self-driving cars, electric powertrains, and connected vehicles will radically reshape how we live, work, and play, our cities and society themselves, in the next hundred years.

At D–Ford, you’ll be at the heart of creating that future. You’ll be at the cutting edge of Ford’s most strategically critical work, designing people and society’s needs into the heart of our next generation of products, services and experiences.

You’ll also be designing at scale. Every day, Ford’s vehicles and services support millions of people around the world. So, at D–Ford, we’re not just inventing the future, we’re operationalizing it, to help all those people move through their lives, better.

We drive human progress through empathy, creativity and design.

Our values are our guiding light, and the conscience for our work, and our people. We’re looking for people who share this way of being - you don’t need to be convinced of it, you just get it:

We are curious about the world, designing systems and connections that enable people to move more freely.
We are inspired by the people around us, bringing their unique stories to the forefront of our designs.
We provoke new ways of thinking about tomorrow’s toughest design challenges, while grounded in what’s possible.
We build in the open, rigorously testing, iterating and evolving our ideas with others.
We radically collaborate across teams, geographies, and philosophies, uncovering new insights to tomorrow’s problems.
Our strength comes from bringing our whole selves to the community—from introspective to playful or quirky. What will you bring?


We don’t hire “Design Thinkers.” We hire T-people. You:
+ Have deep expertise in a craft
+ Are comfortable working in relatively flat and dynamic teams
+ Are passionate to work on ambiguous and complex future challenges
+ Have a collaborative and empathetic mindset to solve problems with teams across Ford

Alongside everyone’s role as a designer of world class design content, you will also be expected to contribute to a range of communities to maintain our creative culture. We call these Community Hats.
They can range from stewarding the lab, leading a workshop, mentoring others, contributing to publications, hosting a tour with executives, bringing your maker skills to build prototypes, or leading your craft in a global community of like-minded designers.
These global communities will ensure that we stay connected across the organization, and constantly push the impact of what we do. They can act as additional areas of responsibility, helping to push careers in different directions.

We have four global labs: Palo Alto, Detroit, London and soon, Shanghai.

You’ll be part of a growing organization in the heart of Ford’s Product Development Center to drive innovation from the inside out.


The distance between imagination and … creation. It can be measured in years of innovation, or in moments of brilliance. When you join the Ford team discover all the benefits, rewards and development opportunities you’d expect from a diverse global leader. You’ll become part of a team that is already leading the way, with ingenious solutions and attainable products – and it is always ready to go further.

Candidates for positions with Ford Motor Company must be legally authorized to work in the [United States] on a permanent basis. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.

Ford Motor Company is an equal opportunity employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status.