Senior User Researcher
Join the ResMed Sleep and Respiratory Care Team today!
ResMed is a global leader in connected devices and digital health. We help millions of people sleep, breathe and live better lives. Are you ready to help fuel our growth? As ResMed continues to evolve with the future of healthcare, our customer-centric organization focuses on cloud-connected devices and digital health technologies that are designed to help treat and manage sleep apnea, COPD, and other chronic respiratory diseases that, together, affect over one billion people worldwide.
If you share a passion for transforming care, keeping people healthy and out of the hospital, and lowering healthcare costs, ResMed invites you to apply to an applicable role (e.g. marketing, sales or product development) within the diverse and talented Sleep and Respiratory Care team.
i.Who we are looking for:
ResMed is seeking a highly motivated, self-driven Senior User Researcher to join the Global UX team. You have a passion for using design thinking to drive innovative, user-centric solutions across a global ecosystem of products, services, and digital technology.
You have an extensive background in user research and knowledge of UX best practices.
You possess an eagerness to influence business decisions for the customer through user empathy and a passion for shaping company culture and processes. You have relentless determination to represent the voice of the customer in order to inform product and service design around user behaviors, emotions and needs and passionate about solving for the right problems.
As a Senior User Researcher, you’ll work with business partners and product teams to identify research topics, planning, running, synthesizing and communicating findings in a clear, concise, and persuasive manner.
In addition, you will be responsible for driving and implementing a research strategy, mentoring other researchers, establishing and maintaining processes, guidelines, documentation and facilitating workshops.
ii. Responsibilities and Accountabilities
Let's talk about responsibilities:
Plan and facilitate design thinking and lean workshops
Maintain research calendar and study and experimentation plans
Meet with business owners to understand objectives, review study goals, hypotheses, and assumptions
Develop study designs, provide expertise on best method for capturing behavioral and attitudinal insights.
Prepare research artifacts eg screener, interview guide, script, tasks, etc
Work with vendors to screen, recruit and schedule participants
Implement studies to capture insights across various moments of user experience from imagining to recollection of a service/product experience
Conduct research to identify user problems, work with designers to ensure prototypes meet research needs
Perform continuous user testing of concepts, prototypes and products
Participate in observation, notetaking and analysis for studies as needed
Synthesizing and reporting insights
Run synthesis workshops and create artifacts eg: user journey maps, affinity diagram, personas, service design blueprints, etc.
Map the interaction of the various backstage operations, tools and processes that influence the customer's relationship with our organization
Present findings to teams and key stakeholders
Provide empathetic insights of the problem space as experienced by the user
Conduct data analysis
Prepare documentation for medical device clearance as needed
Provide recommendations, serve as SME on user in ideation and discussions
Strategy and operations
Establish research guidelines and incorporate best practices into our processes
Co-create and maintain personas and other research artifacts
Recruit for and manage engagement of customer panels
Build internal body of knowledge experts in our users’ behaviors, motivations, and needs with the product teams; maintain repository
Advise and train designers and product teams on discovery and research methods, as needed
Ensure visibility and collaboration with other disciplines by bringing them along research processes and promoting the value of research
Qualifications and Experience
Background in Product Design, Human Computer-Interaction, Cognitive Science, Psychology, or related field
Minimum 5 years’ experience leading generative and evaluative research studies with a proven track record of discovering big user problems and gathering customer insights to inform design decisions
Deep understanding of user research methods, user-centered design process and best practices, and participatory design
Experience with various research techniques spanning both attitudinal and behavioral as well as quantitative and qualitative methods
Experience with lean experimentation methods and testing MVP concepts
Seasoned practitioner in moderating and interviewing users
Experience with running UX and synthesis workshops, eg customer journey mapping, mental model/opportunity mapping, empathy mapping, affinity diagrams, lean assumptions mapping, prioritization matrix, etc.
Strong online portfolio showcasing case studies and demonstrating a variety of research and design thinking methods/activities
Familiarity with using online testing tools
Effective communication, presentation, negotiation/persuasion and analytical skills
Ability to communicate complex concepts clearly and concisely at varying functions and levels of the organization
Experience working in an agile, fast-paced collaborative environment alongside design, engineering, and product management/marketing
Experience working in the healthcare field on patient engagement, behavior change, and/or FDA requirements for medical device clearance a plus, International research experience a plus
Ability to manage multiple projects in a timely manner
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
ResMed is an Equal Opportunity Employer – Minority/ Female/ Disability/ Veterans
ResMed participates in E-Verify. The Notice of E-Verify Participation and the Notice of Right to Work are available for your review.
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