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UX Content Strategist k

This is a Remote Position

Nov 12
Job Description is a full-service digital consultancy that designs and develops solutions for healthcare, higher education, technology, and public sector clients using Drupal and other open source technologies.

We are consultants for complex digital systems who specialize in working with organizations at all stages of their digital transformation. We combine our expertise with theirs to help solve complex problems using an agile approach.

Founded in 1996, Palantir is a certified woman-owned small business headquartered near Chicago, Illinois, with a distributed team spread across 16 states and the District of Columbia. We have been a remote-first company since 2015, and our remote work process allows us to successfully collaborate with our clients wherever they are. Our flexible workplace environment is designed to support different people’s working styles and needs. To learn more about Palantir: culture benefits

About the position

This is a position for an experienced UX strategist who has a knack for helping clients with content. We’re looking for someone who creates connections between content, design, data and business goals. This often involves coaching the client on UX best practices as well as how to write for the web.

We recognize that content continues to be an area where our clients need help. So a key part of this role is to mentor client teams to become better at writing for the web, and writing for the user.

Please note: We are not looking for someone to write content for our clients. We are also not looking for someone to help our client with grammar.

The ideal candidate will understand design systems and will work to empower clients to think about their content as a system when crafting their websites. This person is also curious and constantly exploring better ways to solve problems. If the client’s content problem has not been solved, we want someone who will continue to explore better ways to tackle it.

The position is senior level. The candidate will be expected to run projects as a practice leader within a project team and may, at times, serve as a product owner.

Our typical web projects require a strategist to design and execute research plans. All recommendations to our clients are rooted in data as well as experience. On a typical project, you might spend about 65% of time dedicated to UX strategy and 35% of time dedicated to content strategy.

This role is for you if you are a critical thinker, an empathetic communicator, and detail-oriented person committed to delivering great work.

Examples of UX tasks
Run discovery meetings with clients (identify goals, interview stakeholders, create alignment internally and externally)
Conduct user research (competitive analysis, usability testing, other qualitative and quantitative methods)
Analytics research
Collaborate with design and engineering teams to define page goals, user flows, and components that will be used sitewide
Identify and prioritize user groups and their top tasks
Connect the business goals with the site structure and the user needs
Present and solicit feedback from clients
Create taxonomies and site information architecture

Examples of content strategy tasks
Create content inventories and conduct content audits
User test current content to gauge effectiveness
Coach clients on how to write for the web
Create examples pages that show best practices for creating content content
Create editorial guidelines for site components
Advise clients on how to edit content to center the user by writing in plain language, with minimal jargon

Preferred Qualifications
Demonstrable examples of UX strategy on a range of projects that:
Include a variety of end-user base sizes
Encompass both front-end audiences and authoring experiences
Experience working in Agile, self-organizing teams
Self-directed and able to co-create with a self-organizing team
Excellent client relationship and team-building skills
Can present and advocate for their strategy work to peers and executive-level stakeholders.
Gathers actionable feedback
Able to evaluate content effectiveness
Curious. Able to say, “I don’t know, but I’ll figure it out," and then make it happen

During your first year, your accomplishments might include
First 3 months
Developing and implementing strategy for 1-2 client engagements
Connecting business goals to user interactions, content strategy, and information architecture
Contributing ideas to the UX team about improving our work processes
Receiving coaching and feedback on your projects from your colleagues
Learning the technical strengths and constraints of our preferred technology solutions
Facilitating discovery-phase workshops and activities
Creating a variety of UX strategy assets such as:
Content inventories, site maps, and content models
Stakeholder interview scripts
Usability testing plans and scripts for a project
Content audits
Reports from site-usage platforms like Hotjar, Google Analytics

First 6 months
Running research for projects: designing the approach, conducting analysis, making recommendations
Coaching clients on their content strategy
Most likely will have completed 1-2 client engagements

First year
Increasing our UX strategy practice toolkit
Working with a range of UX tools used by the strategy team
Being a co-creator of UX approaches for clients
Most likely will have completed 4-6 client engagements is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

To apply, please submit a resume, cover letter, and any links to project work through this site no later than Friday, December 3, 2021. Incomplete applications will not be considered.

Important request for our application process
As part of our initial application process, we request that you remove any personally identifiable information before uploading your resume and cover letter. Our purpose with this request is to reduce unconscious biases. Please keep personally identifiable information limited to the fields you're asked to complete on the screens in this site (BambooHR).

Identifiable characteristics to remove from your resume and cover letter:
- Replace your name with your initials
- Update your address to city and state only
- Remove email address
- Remove the name of colleges and universities
- If you have a connection with a current or former Palantiri, please wait until later in the process to share your connection

Palantir has an established pay scale that is Midwest competitive and provides equal pay for equal responsibilities by level. Applicants must be located in and legally able to work in the United States. No recruiters please.

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.