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User Experience Analyst

Workplace Safety and Insurance Board

Toronto, ON

Nov 15
Job Description

Starting Salary: $75,672.16

This is a temporary opportunity for up to 12 months in duration.

Job Summary :
Create and implement a user interface strategy and information architecture for digital projects to help define the best possible user experience, while supporting business objectives. Conduct User Experience (ux) testing and provide detailed analysis of results for internal clients and to inform design and implementation.
Oversee and maintain appropriate user interface documentation.

Major Duties & Responsibilities
1. Write, facilitate, and evaluate usability tests and provide recommendations to improve user experience across all WSIB web assets.
• Meet with business areas and business analysts to understand and develop requirements.
• Formalize user interface requirements based on customer and business feedback.
• Prepare or update both low and high fidelity wireframes/prototypes for UX testing.
• Write test scenarios and meet with internal or external users to conduct testing.
• Review recordings to draw conclusions based on what was observed during testing.
• Develop a roster of test subjects.
• Monitor visitor click-through and drilldown to determine appropriate layout, positioning and flow of digital content and website.
• Collaborate with designers, technical developers, and project managers to generate superb user experience to satisfy clients and users.
• Summarize findings and recommendations in a report that is distributed to the project team.

2. Work with clients and colleagues to optimize website design, digital content, and performance.
• Act as expert resource to colleagues throughout the organization.
• Inform WSIB clients regarding user experience standards for online properties as required.
• Work with clients and internal teams to develop initial user interface strategy by addressing product, brand, marketing, content and overall user experience.

3. Conduct research, and monitor web analytics to assess issues with WSIB’s online products and suggest solutions to problems.
• Develop reporting tools to create custom reports.
• Prepare custom reports for clients and management.
• Research industry best practices and perform competitive site reviews to help identify opportunities for enhanced functionality, interactivity and user interface design.
• Track, analyze, and report website and digital content usage data.
• Identify trends in user behaviour and make recommendations to improve user experience across all WSIB web assets.
• Proactively identify opportunities for site improvement and diagnose usability issues.

4. Develop and execute usability tests, focus groups, interviews with user groups, and create interactive prototypes as required. Manage user research efforts including contextual interviews and usability testing.

5. Produce high quality documentation such as wireframes, personas, user flows, navigation schemas, requirements documentation and site maps that can be easily understood and leveraged by clients and the production team
• Apply knowledge of Accessibility for Ontarians with Disabilities Act (AODA) by ensuring applications or websites meet Level A and AA of Web Content Accessibility Guidelines (WCAG) and suggest/advise designs/features that are in accordance with the Act and Guidelines.
• Apply knowledge of WSIB business practices, including claims and revenue and suggest designs and features that are beneficial to workers/employers/health care practitioners or internal front-line staff.

6. Review online products, including applications, websites, PDFs, and forms to ensure they meet WCAG guidelines, as stipulated in the AODA.
• Familiarity with various assistive devices to understand how a user will interact with a site or application using one of these devices.
• Test applications with a variety of assistive devices.
• Act as a point of contact and advise on electronic accessibility related issues, including participation in scoring RFPs.
• Manually test the site using a variety of assistive devices as applicable.
• Use automated checking tools as applicable to test the site.

7. Use WSIB Content Management Systems and apply website design principles in the WSIB environment. Edit and proofread materials for the online tools and websites.

8. Prepare screen content and error messaging documentation.
• Prepare first draft of screen content for review by business partners and coordinate with external or internal vendor to finalize content for production.
• Analyze online services/forms and prepare first draft of error messaging.
• Coordinate with external or internal vendor to finalize content for production.

9. Conduct business acceptance testing to ensure final product is built to requirements. Provide advice/workarounds if a feature cannot be implemented according to the requirements.

10. Write, facilitate, and evaluate usability tests and provide recommendations to improve user experience across all WSIB web assets.
• Prepare wireframes/prototypes for UX testing.
• Write test scenarios and meet with internal or external users to conduct testing.
• Review recordings to draw conclusions based on what was observed during testing.
• Develop a roster of test subjects.
• Monitor visitor click-through and drilldown to determine appropriate layout, positioning and flow of digital content and website.
• Collaborate with designers, technical developers, and project managers to generate superb user experience to satisfy clients and users.
• Summarize findings and recommendations in a report that is distributed to the project team.

11. Perform other duties as required.

Job Requirements
Education (Level and Specialty / Discipline):
• University completion at the undergraduate level with a specialty focus on Computer Science or Communications or Human Factors.

Experience (Years of Related Experience and Type of Experience):
• Total of four years and six months experience.
• Three years prior experience in website editing and user experience testing and human factor usability.
• One year and six months experience on the job to reach full working level.

As a precondition of employment, the WSIB will require a prospective candidate to undergo a criminal records name check prior to or at any time following hire.

To apply for this position, please submit your application by the closing date noted above.

We appreciate the interest of all candidates. Due to the volumes of applications we receive, we are only able to contact candidates that are selected to move forward in the recruitment process. The WSIB is an equal opportunity employer.

The WSIB is an equal opportunity employer and provides accommodation for job applicants in accordance with the Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you are an individual with a disability and you need accommodation in order to apply for this position, please contact talentacquisitioncentre@wsib.on.ca. If you are invited to participate in the assessment process, please provide your accommodation needs at that time. Please be advised that you may be required to provide medical documentation to the WSIB’s Corporate Health Department so that appropriate accommodation can be provided to you throughout the recruitment process.

Employees of the WSIB have important ethical responsibilities, including the obligation to place the public interest above personal interests. Job applicants are therefore required to disclose any circumstance that could result in a real, potential or perceived conflict of interest. These may include: political activity, directorship or other outside employment and certain personal relationships (e.g. with existing WSIB employees, clients and/or stakeholders). Please contact TAC if you have any questions about conflict of interest obligations and/ or how to make a disclosure.

Privacy Statement

Personal information will be collected from your resume, application, cover letter and references under the authority of the Workplace Safety and Insurance Act, 1997 and will be used by the Talent Acquisition Centre and WSIB hiring parties to assess/validate your qualifications and/or determine if you meet the requirements of vacant positions and/or gather information relevant for recruitment purposes. If you have questions or concerns regarding the collection and use of your personal information, contact the WSIB Privacy Office, 200 Front Street West, Toronto, ON, M5V 3J1 or 416-344-5323 or 1-800-387-0750 extension 5323. Be advised that information related to application status will not be provided.

Application Details

To apply for this position, please submit your application by the closing date noted above on our Job Opportunities page: https://www.wsib.ca/en/careers

Workplace Safety and Insurance Board

The Workplace Safety and Insurance Board (WSIB) helps people overcome workplace injuries and illnesses and helps business owners make their workplaces safe and healthy. Our people are at the heart of what we do. Bring your enthusiasm and expertise to the WSIB, and we’ll help you achieve your personal and professional goals through meaningful work, development opportunities and a culture of compassion, integrity and teamwork. We are the WSIB. And we’re here to help.