User Experience Researcher

Glu Mobile k

San Francisco, CA

Mar 13
Job Description

Glu Mobile (NASDAQ:GLUU), the leader in development of high-fidelity free-to-play mobile games, is seeking a User Experience Researcher. User Experience Research is part of a combined, global marketing and UxR organization. We are international, collaborative, innovative, efficient, and we love player insights almost as much as we love players. The User Experience Researcher will work directly with our game production teams to provide various games user research services during the entire life cycle of a game’s development – from initial conception to post-launch live ops. This is a position for someone with at least 4 years of experience.

About the Role
We are looking for a passionate user experience researcher who can take on a semi-embedded role with one our studios. By semi-embedded we mean that 3-4 days a week you will be working side by side with studio leads, producers, designers, engineers, artists and product managers helping to inform game feature roadmaps, usability and the overall player experience. You will be able to go deep on two to three products as the sole researcher on those products while also impacting the entire Glu portfolio through cross-product research initiatives in collaboration with a central user research team.

Ideally, the candidate will have a variety of mixed-methods approaches in their toolkit. Expert level understanding of the strengths and weakness on a variety of research methods is required. Most importantly, the candidate should be excited to dig in to the audiences, affordances and economies of the mobile free to play market.

What you will do in this role:
Report actionable insights to game development teams that inform product decisions and game designs
Play the games in development regularly and contribute to design discussions and feedback sessions
Expertly collect and report on qualitative or quantitative data from playtests, diary studies, surveys or data from other games user research methods
Analyze large data sets of player behavior
Lead the full life-cycle of research projects from study design to data reporting to following up with teams on how they are acting on the insights
Moderate playtest sessions, conduct focus groups and manage diary studies
Write and code efficient surveys that tap in to both the Glu audience and outside audiences
Willingness to set up equipment for studies (web cam, streaming media, audio, installing builds on devices)
Keep track of budgets and product roadmaps alongside studio leads
Investigate and report on new methods, run brown bags and trainings with the larger team
Conduct heuristic or expert evaluations of competitor titles
Help improve our visualization abilities and study report templates
Liaise with various Glu departments, such as legal, customer service, user acquisition, and analytics for the purpose of research

What you need for this role:
4 years’ experience leading user experience research projects in the gaming or mobile app space, or equivalent relevant experience
BA, BS, MS, MBA, MFA or PhD in Computer Science, Psychology, Sociology, Anthropology, HCI, Human Factors, Design, Media Studies, Interactive Design, Game Design, Symbolic Systems, Entertainment Technology, Digital Culture or related field
Expert understanding of qualitative research methodology, such as ethnography
Excellent communication skills including the ability to visualize data in unique ways, present evidence and make recommendations to development teams (i.e. PowerPoint, Keynote or other infographic tool)
Strong data manipulation skills (i.e. Excel, R, SPSS)
Must possess interest in games, game design and free to play economies for a wide variety of genres including fashion, time management, FPS and sports
Passion for helping teams create the best possible player experiences by informing great design with great data
Desire to influence
Interest in exploring cutting edge methodologies or applying research methodologies from other fields to the evaluation of games
Bonus background in one or more of the above: statistics, market research, quantitative research methods, design strategy, prototype testing, product validation
Bonus skillsets: Tableau, R, SQL, light scripting
Demonstrated experience as a leader on multiple user research, game design theory, human factors, psychology, or participatory design project in an academic or industry setting.

NOTE: International candidates must hold a valid US working permit.

Glu Mobile

Glu Mobile (NASDAQ: GLUU) is a leading creator of mobile games. Founded in 2001, Glu is headquartered in San Francisco with Bay Area studios in Burlingame and San Mateo, and international locations in Toronto and Hyderabad. With a history spanning over a decade, Glu’s culture is rooted in taking smart risks and fostering creativity to deliver world-class interactive experiences for our players. Glu’s diverse portfolio features top-grossing and award-winning original and licensed IP titles including, Cooking DASH, Covet Fashion, Deer Hunter, Design Home, MLB Tap Sports Baseball and Kim Kardashian: Hollywood available worldwide on various platforms including the App Store and Google Play.