• Interaction and Integrated User Experience Design
• User Experience Research and Analysis, leading to evidence-based insights to guide ideation and new value creation
• Contextual and Ethnographic Research- User Modeling. User Archetype/Persona Construction and Use-Case Development.
• Experience Prototyping. Service Blueprinting. Needs Cluster Analysis. Heuristic and Functional Audits.
• Strategic Design and Planning. Integrated market, industry and technology analysis to guide innovation
• Business modeling
Sybase (SAP); Fiserv; ThinkPlace; Open Solutions; Yum! Brands; Stanley Black & Decker; GMAC (Ally Bank); Mercy Health; Intermountain Health; BIC; etc.