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User Experience Design Lead

Herman Miller k

Holland, MI

Jul 24
Job Description

You can make a salary. Or you can make a difference. Or you can work as a User Experience Design Lead at Herman Miller and make both.

About this Opportunity:
As a User Experience Design Lead, you'll be responsible for setting the vision to establish holistic user experiences across Herman Miller. You will lead a small team of internal User Experience Designers and external partners to create user research documents, recommendations, and low-fidelity prototypes. You'll also use design thinking techniques to facilitate a shared understanding of an ideal enterprise-wide customer experience.

What You'll Do:
You'll have opportunities to speak up, solve problems, lead others, and be an owner every day as you...
-Bring tactical and strategic leadership to guide the work of Content Strategists and User Researchers.
-Collaborate with a cross-functional team of Designers, Developers, Product Owners, and Marketing to translate business requirements into thoughtful digital strategy.
-Create process flows, wireframes, prototypes, and presentations as needed to effectively communicate design intent.
-Facilitate the creation of user journey maps and service design blueprints that enable the organization to meaningfully address our customers' problems.
-Facilitate user research labs with external users.
-Foster a culture of customer-centered design throughout the organization.
-Gather qualitative research into regular reports to drive the continuous improvement of our digital products and platforms.
-Lead the work of content strategy and information architecture with internal and external resources.
-Write user stories in conjunction with Product Designers, Product Managers, and development partners.
-Perform additional responsibilities as requested to achieve business objectives.

Sound Like You?
You might be just who we're looking for if you have...
-A Bachelor's degree in Interaction Design, Human-Computer Interaction (HCI), Information Design, or a related field.
-Eight or more years of experience as a User Experience Designer, Interaction Designer, Information Architect, or similar role.
-Prior experience participating in and/or leading cross-functional project teams.
-The ability to create user-centered design solutions.
-An expert ability to utilize and work with interactive prototyping tools.
A deep understanding of the contemporary digital ecosystem.
-The ability to translate business requirements into effective digital strategies.
-A demonstrated high level of written, verbal, and interpersonal skills to communicate information, ideas, procedures, and processes in a logical sequence and at a level appropriate to the audience, resulting in effective working relationships.
-The ability to effectively partner with and influence internal business partners on decision-making and creative concepts.
-A demonstrated ability to effectively use the office automation, communication, software, and tools currently used in the Herman Miller office environment.
-The ability to perform all essential job functions of the position with or without accommodations.

NOTE: International candidates must hold a valid US working permit.

Herman Miller

At Herman Miller, our unique culture represents the collective attitudes, ideas, and experiences of the people who work here. We focus on protecting the environment, impacting our communities, exceeding the expectations of our customers through high quality products, and championing diversity in all areas of the business, and together we are on a journey toward a better world. We support the well-being of our employees in and outside of work by providing a variety of opportunities including award-winning work-life integration resources, development programs, complex health and wellness offerings, and much more. Herman Miller is a globally recognized provider of furnishings and related technologies and services. Headquartered in West Michigan, we have relied on innovative design for over 100 years to solve problems for people wherever they work, live, learn, and heal. Herman Miller is committed to diversity and inclusion. We are an equal opportunity employer including veterans and people with disabilities.