Service Designer

OSF HealthCare k

Peoria, IL

Aug 14
Job Description

Work Locations: Jump Trading Sim & Educ Center -1306 N Berkeley Ave, Peoria, IL
Work Schedule: M-F
Benefits Status: Full-Time

Reports to the Design Manager for the Center for Innovation. May receive direction from project lead or more senior staff as assigned. Provides direction and guidance to support staff, and interns/trainees within the area; outside vendors; OSF Healthcare System staff from other departments working on projects for which the incumbent has project management responsibility. May provide direction to, or team with, other designers, based on the expertise required for any given project.

As a member of the Center for Innovation, the Designer I consults internally with the departments, divisions and committees across the organization looking to innovate the delivery of health care services.

The Designer uses the human-centered and participatory methods of "Design Thinking" to identify unmet patient, provider and institutional needs and creates new service concepts or business strategies to better meet those needs. These methods include: conducting observational research, interviews and workshops; undertaking internal and external research activities; generating conceptual frameworks and formulating insights related to the synthesis of the research data; communicating findings and concepts to project sponsors in a clear and compelling visual manner.

Most projects will be cross-functional in nature, involving split or shared responsibility and problem solving with disciplines and personnel from other areas.

The designer is an integral team member who works both independently and collaboratively through each phase of the project with other designers and project participants.

• Master's degree in interaction, graphic or industrial design; communication; or other related field and 1 year of experience managing design projects, teams, or other creative endeavors OR Bachelor's degree in interaction, graphic or industrial design; communication; or other related field and 3 years experience.
• Demonstrated knowledge of "Design Thinking" and/or design research tools and methods. Must develop and maintain an understanding of major operating systems and overall policies, procedures and objectives of the institution.
• Excellent interpersonal skills to include presentation, negotiation, persuasion, team facilitation and written communications skills are required.
• Candidates must have a personal plan for professional development to maintain and update his/her skills, methods and tools.
• This plan should be aligned with the needs of the individual, the division and the strategic plan for OSF Healthcare System.
• Designer must have ability to independently manage a varied workload of projects with multiple priorities.
• Must be able to prioritize work that is assigned by Manager or requested by a Mission Partner through brief outline of the nature of the problem and the overall urgency.
• Must be capable of consulting, designing/conducting studies, and developing/implementing solutions (problems involve analytical and creative elements) for issues with significant financial and operational impact to the organization.
• The incumbent’s recommendations may strongly impact clinical and administrative operations and may result in the institution incurring significant expense for the purchase of new equipment/software, hiring of additional personnel, or remodeling/designing facilities.
• As the work is complicated by an environment of multiple projects having high priority and resistance to change; strong time managing skills and sound judgment are required.


Application Details

Apply using the web link.

NOTE: International candidates must hold a valid US working permit.

OSF HealthCare

OSF HealthCare, an integrated health system owned and operated by The Sisters of the Third Order of St. Francis, Peoria, Illinois, includes OSF Healthcare System consisting of 13 acute care facilities and two colleges of nursing. OSF also has a physician organization, employing nearly 700 physicians in various specialties and more than 300 advanced practitioners, who are part of the OSF Medical Group. OSF HealthCare owns an extensive network of home health services known as OSF Home Care Services and also owns OSF Saint Francis, Inc., composed of health care related businesses, and the OSF HealthCare Foundation, the philanthropic arm of OSF HealthCare. The 13 health care facilities operated by OSF HealthCare have more than 1,600 licensed acute care beds. The largest hospital, OSF Saint Francis Medical Center in Peoria, Illinois, is a tertiary care teaching center providing numerous specialty services and extensive residency programs for physicians. The array of health services provided by OSF HealthCare and its affiliates also includes approximately 42 hospital-based outpatient facilities, approximately 108 physician office practices in 79 separate locations, six home health agencies and five hospice programs. The Ministry Services office in Peoria, Illinois, provides corporate management services as well as direction, consultation and assistance to the administration of the health care facilities.