ABOUT THE ROLE
The Manager of Vendor Experience is responsible for ensuring a seamless and on-brand experience for STORY vendors during onboarding, purchase order or subsequent follow up processes. In close partnership with the merchandise team, the manager will be the day to day contact with vendors and guide them through all processes related to their order.
Maintain strong vendor relationships and serve as our vendors’ main point of contact.
Seek to maintain vendor satisfaction by ensuring transparent communication channels, plan upfront to prevent inaccurate shipments and/or packaging issues.
Provide support to onboard new vendors
Oversee a streamlined and satisfying vendor experience from onboarding to payment.
Maintain vendor portal and update vendor resource guides, ensuring accuracy and accessibility of content.
Develop strong relationship with key Macy’s partners.
Serve as the conduit for STORY vendors and help ensure speedy conflict resolution
Regular, dependable attendance & punctuality
Perform other duties as assigned
SKILLS + REQUIREMENTS
Bachelor’s Degree Required
Minimum 6 years of experience in a vendor relations role
Understanding of merchandising operations
Effective verbal and written communication skills and executive presence for providing information to executive team, business partners, owners, and other external partners
Proficient in Microsoft suite and high level of comfort with technology systems
Excellent data management and analytical skills
Strong project management skills
Documenting information on individual charge
Research and respond to vendor chargeback disputes