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Manager of Vendor Experience


New York, NY

Dec 3
Job Description


The Manager of Vendor Experience is responsible for ensuring  a seamless and on-brand experience for STORY vendors during onboarding, purchase order or subsequent follow up processes.  In close partnership with the merchandise team, the manager will be the day to day contact with vendors and guide them through all processes related to their order.


Maintain strong vendor relationships and serve as our vendors’ main point of contact.
Seek to maintain vendor satisfaction by ensuring transparent communication channels, plan upfront to prevent inaccurate shipments and/or packaging issues.
Provide support to onboard new vendors
Oversee a streamlined and satisfying vendor experience from onboarding to payment.
Maintain vendor portal and update vendor resource guides, ensuring accuracy and accessibility of content.
Develop strong relationship with key Macy’s partners.
Serve as the conduit for STORY vendors and help ensure speedy conflict resolution
Regular, dependable attendance & punctuality
Perform other duties as assigned

Bachelor’s Degree Required
Minimum 6 years of experience in a vendor relations role
Understanding of merchandising operations
Effective verbal and written communication skills and executive presence for providing information to executive team, business partners, owners, and other external partners
Proficient in Microsoft suite and high level of comfort with technology systems
Excellent data management and analytical skills
Strong project management skills
Documenting information on individual charge
Research and respond to vendor chargeback disputes


Our Story Have you heard? Retail has a new STORY. Set in a 2000 square foot store located in Manhattan’s 10th Ave. retail corridor, STORY is a retail concept that takes the point of view of a magazine, changes like a gallery and sells things like a store. That means every four to eight weeks, STORY completely reinvents itself -from the design to the merchandise – with the goal of bringing to light a new theme, trend or issue. So how did it get started? Founded by Rachel Shechtman, a former brand consultant for Kraft, TOMS shoes and Lincoln, the idea was to create a retail concept that would serve as a matchmaker between brands and consumers, integrating strategies of marketing, merchandising, and business development. In 2011, STORY launched in Beta as a “Startup Store,” spotlighting emerging digital retailers and has gone on to create 41 different concepts including Color, Making Things, Love, and Made in America, working with partners including American Express, Intel, and Target. Constants of its ever-changing model: a view of retail that goes beyond the transaction and a permanent space where the experience is everything and collaboration tells a STORY. In 2012 STORY kicked off it’s now signature event, Pitch Night – an open call for small business, brands and makers: commerce for the people, by the people! The concept behind Pitch Night is to create access for brands to meet key influencers across media and retail. Panelists have ranged from O Magazine’s Adam Glassman, to GMA’s Tory Johnson to The View’s Whoopi Goldberg. Retail executives who have also joined the lineup include Bloomingdale’s CEO Tony Spring, Neiman Marcus President Jim Gold and Macy’s Chairman and CEO Jeff Gennette. What comes next…you’ll just have to wait and see.