John Por

Pleasure to the People.

- Work closely with the Chief Creative Officer and Director of Creative Development to develop cost-effective product solutions for manufacturing.
- Hands-on experience with bringing a product to market, from initial ideation and sketching to 3D modelling, prototyping, and sample review.
- Graphics production of Sales and Marketing/PR assets.

www.jimmyjane.com

Connecting the world through games.

- Assessed player data and formulated plans to achieve a frictionless player experience for Zynga's largest game and gaming platform.
- Maintained clear communication with studio members and partner sites to ensure timely completion of fixes/features for affected players.
- Developed training documents and presented best practices to improve efficiency and effectiveness with reduced headcount.
- Established clear reporting practices which were standardized and implemented among various teams within the department.

www.zynga.com

Connecting the world through games.

- Processed player inquiries quickly and accurately using RightNow Technologies and, later, Salesforce.
- Directly communicated with high-value players for accelerated issue resolution.
- Served as a player advocate and ensured player satisfaction through empathetic service.
- Maintained ranking as a top performer without compromising quality.
- Documented early processes and best practices for the department's future hires.

www.zynga.com

- Worked alongside designers assisting in the drafting and revising of construction documents using Autodesk AutoCAD.
- Worked effectively and efficiently to maintain general office tasks.
- Performed computer hardware and software upgrades.

www.mccalldesign.com