Computer-based Training Developer
2003 - Present (18 years)
Design & develop computer-based training interfaces, storyboards, code, & interactive learning content. Build custom compliance reports and analyze learning management records. Create & maintain user assignments. Manage offshore development resources. Create & maintain many concurrent project plans. Design creative elements for application interfaces, icons, department logos, & products. Create & maintain design & development standards. Document procedures by creating online help, user's guides, & technical manuals.
Freelance Web Design & Development Consultant
Home Décor Super-Store
1994 - 2011 (17 years)
Managed, designed, developed, & maintained multiple concurrent web development, graphic design, & desktop publishing projects for a very large list of clients. Directed all financial aspects of the company including, budgeting, inventory, taxes, advertising, sales, & reporting. Expert level experience with numerous code development, server, database, sound & video, desktop publishing, 3D rendering, & animation applications. Provided daily processing of orders & regular communication with customers. Designed & developed company website, advertising campaigns, & documentation. Analyzed sales, return on investments, & website analytics.
Electronic Pre-Press Technician
2000 - 2001 (1 year)
Worked with an extensive number of professional desktop publishing applications to edit text, layout, & designed graphics for various book publications. Helped to interview & train new hires. Assisted management with testing & setup of a new software suite. Provided valuable solutions to increase quality & productivity.
Representative Support Professional - Support
1998 - 2000 (2 years)
Provided fast-paced account consultation for Book Club members. Processed enrollments, orders, exchanges, returns, & billing analysis. Assisted management with their daily tasks. Accepted calls in the capacity of Supervisor. Designed graphics for presentations, newsletters, & other special artistic projects. Mentored one-on-one with associates to increase productivity. Assisted with quality assurance testing for a new customer service application.
Lead Commissioned Sales Associate
1996 - 1998 (2 years)
Professional sales experience with electronics & appliances. Direct communication with customers. Provided customized product information & closed sales using an in-store Point-of-Sale system. Assisted in stock preparation & display. Managed duties of other associates. Fulfilled tasks for department manager when unavailable. Consistently in the top 10% of store sales & service contract dollars. Number one sales associate in the country three months in a row.
Junior Programmer / Analyst
Advanced Software Concepts Incorporated
1995 - 1996 (1 year)
Developed customized software for several projects including sophisticated marketing presentations. Designed creative Computer-based training modules for select clients. Worked directly with CEO to manage several business tasks.