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A hard-working team player with experience in customer service
Syazalina Lim
Singapore, Singapore
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About
A curious mind that is willing to learn more, an open heart that is willing to be guided.
Hi, my name is Syazalina Lim and I graduated from schools with knowledge in Events Management and Visual Merchandising. I gradually went into customer service industry instead as I realise I found joy of assisting people instead.
As a side hobby, I still do illustrations and handicrafts such as notepads and gifting ideas as I'm still very much interested in being creative. Feel free to browse through my works and you can view more on Instagram: ina.sq!
If there's anything that sparked your interest or if I could be of any assistance, feel free to get in touch with me via email: [email protected] -
Education
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Diploma in Apparel Design and Merchandising, Retail and Visual Merchandising Retail and Visual MerchandisingTemasek Polytechnic, School of Design, Singapore2011 - Currently Enrolled
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Higher Nitec in Business Studies, Events Management Busniess Studies, Events ManagementITE Collage Central, Bishan Campus, Singapore2009 - 2011
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O Levels Basic Studies in English, Mathematics, Science, Second Language (Malay) and ArtsPasir Ris Secondary School, Singapore2005 - 2008
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Experience
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Retail SupervisorUniqloSingaporeAug 2016 - May 2022 (5 years 9 months)Entered as a Senior Retail Associate and was promoted to Retail Supervisor.
Main goal was to ensure smooth operations on sales floor and the stockroom which includes giving the best CS to customers. This includes managing the efficiency and teamwork of the team, product handling, answering customer's enquiries, cash management and sales.
Aside from that, I also had the opportunity to handle backend admins such as roster duties and planning to ensure that the main operation goes smooth. -
Guest Service AssociateDigiphoto Entertainment ImagingDec 2015 - Feb 2016 (2 months)To capture photo souvenirs for guests and achieve sales target
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+Serv ASUS Call Centre: Customer Service OfficerSingapore, SingaporeFeb 2015 - Sep 2015 (7 months)A combination of Call Centre work and Customer Service Officer.
My main priority is to serve the Walk In customers who comes to service their phone. The front desk serves as a collection point for ASUS phones / desktops to be sent to the engineer for repairing. Other then that, I have to serve customers on phone and answer their enquiries or give them updates on their unit's statuses.
Follow-ups with customers and paper works are also included in my jobscope. -
Creative Designer / Marketing ExecutiveSingapore, SingaporeJul 2014 - Jan 2015 (6 months)The first full-time job.
As a fresh graduate, I was offered a part-time job in this company. I handled kids during events as they play on various kind of inflatable playgrounds. Became a full-time designer for the company and source + design various inflatables according to themes given by the Boss or researched. Proposed ideas would go through my Boss for approval as I was still new to the world of inflatables. The ideas given were usually given an ok sign but improvements were made to fit under the criteria given for safety of inflatables. -
Visual Merchandiser (Trainee)VisualworksSingaporeAug 2013 - Oct 2013 (2 months)A 3-months internship course with a local company that allows me to experience the working life.
In there, I learnt more about the design applications such as Illustration and Photoshop and I was taught how to use Google Sketchup and communicate with suppliers. Not only that, I was given the chance to experience the life of a visual merchandiser and followed them to set up some windows at night. -
F1 Singapore Grand Prix, UsherSingaporeGPSingaporeSep 2011 - Sep 2011A 3-day event that I helped out with, ushering the guests and controlling the crowd.
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F1 Singapore Grand Prix, UsherSingaporeGPSingaporeSep 2010 - Sep 2010A 3-day event that I helped out with, ushering guests and handling the crowds.
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F1 Singapore Grand Prix, UsherSingaporeGPSep 2009 - Sep 2009A 3-day event that I worked for, ushering guests and directing them to the right place.
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Industries
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Skills
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Elsewhere on the Web
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On Coroflot@syazalinalim, member since 2012
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Following 3
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Followers 1
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