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Hospitality Assistant
The Huntsman
Jun 2013 - Present (10 years 11 months)
As a hospitality assistant at a busy local independent hostelry and bed & breakfast establishment, responsibilities include cash handling, meet and greet, hygiene and stock maintenance. Charged with providing an excellent level of customer service and satisfaction in line with the standards of the CAMRA pub of the year 2013.
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Food and Beverage Team Leader
Alton Towers Resort
Acton Trussell, United Kingdom
Apr 2011 - Nov 2013 (2 years 7 months)
Responsible for setting team targets and staff motivation. Responsibilities include overall department cash reconciliation, Health and Safety standards, security and managerial feedback.
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Food & Beverage Host
Alton Towers Resort
Mar 2010 - Mar 2011 (1 year)
Duties and responsibilities involved working in a large team to deliver constant high quality front of house customer service and satisfaction, and to achieve personal and team targets on a daily basis. Also included daily cash handling and reconciliation, establishment hygiene, security awareness and following company standards.