Coroflot

Resume

Perficient, Inc.
Sr. Business Consultant, User Experience :: October 2008 to December 2009

Performed the following tasks for external clients:

Performed expert reviews on existing and proposed websites

Researched business requirements, user requirements, user profiles, critical tasks, intended workflow, and technical environment to create a design that met business needs, user expectations, and technical specifications

Researched and analyzed user characteristics and needs through user profiling, contextual inquiries, and task analysis

Conducted field research that yielded revised workflow diagrams, user requirements, and business requirements

Interviewed business stakeholders to understand and develop critical task analysis and business requirements which translated into new information architectures

Collaborated with several functional areas to ensure the integrity of the design and the translation of the design into a usable product

Facilitated brainstorming sessions that engaged and empowered stakeholders to take ownership of their areas on the portal

Provided insight into content strategy and how it fits into the design process

Provided Section 508 (Rehabilitation Act) compliance recommendations

Analyzed customer and business requirements to formulate the navigation, functionality, organizational structure, and page-to-page flow for a mailbox application

Created low-, medium-, and high-fidelity wireframes

Created medium- and high-fidelity iRise simulations to demonstrate site capabilities

Developed usability testing plans, facilitated and observed usability testing sessions (on-site and remote), and documented results and recommendations

Created functional design specifications that detailed application functionality

Created user interface design guidelines that detailed the application's design patterns

Mentored customers on user centered design best practices

Defined tactics for navigation and content workflows

Subcontracting Work
User Experience Designer :: November 2007 to September 2008

Vendor: Horizontal Integration
CLIENT: Weber Shandwick

Architected Web site to build awareness for Amway and the YMCA's partnership for individual, family, and community health and wellness. (www.inspirewellness.com)

Architected Web site that provides Army (non-soldier) educational materials, build awareness for the Army, and to develop partnerships with educators. (www.armyedspace.com)

Architected Intranet homepage concept for new business opportunity for Prudential.

Vendor: ATR International
CLIENT: Rural Crop Insurance Services (RCIS)

Analyzed user and business requirements to help formulate the navigation, functionality, organizational structure, page-to-page flow for a crop insurance quoting application

Developed high-fidelity wireframes

Worked in an agile environment to determine functionality and navigation solutions for application

Vendor: Aquent
CLIENT: Best Buy

Rearchitected the Reward Zone Web site to include multi-tier Reward Zone membership programs.

Designed new approach to increase sales and promote add-on features (performance service plans, Geek Squad services, accessories, etc.) on BestBuy.com

Rearchitected Add to Cart process by adding an interstitial page that highlighted add-on features and displayed cart information in a more user-friendly manner on BestBuy.com

Worked in a team environment to formulate the navigation, functionality, organizational structure, page-to-page flow and design

Created detailed annotated medium-fidelity wireframes

Created proof of concept using Axure

Carol
User Experience Lead :: April 2007 to October 2007

Defined business, user requirements, and identified user work flows for new website

Performed stakeholder and user interviews

Conducted card sort activity with target users

Developed the taxonomy, information architecture, and content strategy

Created detailed medium fidelity wireframes

Supervised the development of low-fidelity HTML prototype with external vendor

Supervised the internal development of high-fidelity prototype

Planned and conducted usability testing with target users

Medica
Sr. User Interface Designer :: September 2006 - April 2007

Rearchitected and designed how brokers, broker assistants, and internal Medica sales team members register for and access secure areas of Medica.com

Enhanced the Provider Portal to include functionality that allows National Provider Identifier (NPI) number searches. This supported Medica's compliance with the National Provider Identifier (NPI) implementation as legislated by Centers for Medicare and Medicaid Services (CMS).

Rearchitected Prior Authorization, Notification and High-Tech Imaging Request process to redirect the user to a third party vendor where they complete their online request

Designed the user experience for a pre-member site where potential and/or existing plan members view benefit information (healthcare costs, find physicians and facilities, and learn about specific employer benefit plans and extra programs)

Designed on online tool for posting site outage messages in real-time

Created Intranet call center user guide for newly redesigned Intranet features and functionality

Worked closely with Portal team to support governance across teams to approved standards where user experience and interfaces are involved

UnitedHealth Group
Sr. User Interface Designer (Contractor) :: September 2005 - September 2006

Created wireframes, design specifications, process flows, and functional requirements for overall portal navigation in addition to the homepage, Benefits & Coverages, Health & Wellness, and Information Center sections of the myuhc.com redesign

Researched business requirements, user requirements, user profiles, critical tasks, intended workflow, and technical environment in order to create a design that met business needs, user expectations, and technical specifications

Collaborated with business owners and business analysts to translate findings from user research activities into design concepts

Conducted and observed usability studies with target users

Rebranded partner consumer portals to reflect their color palette while retaining the UnitedHealth Group portal functionality

St. Jude Medical
User Interface Designer :: November 2001 - September 2005

Collaborated with Web Team to redesign the SJM Web site. Responsibilities included interaction design, information architecture, content development, entering content into CMS, and documentation.

Designed the user experience for new Meet Our People section. Responsibilities included writing engaging profiles and image manipulation.

Designed the user experience for new Medical Professionals section. This included analyzing WebTrends data, site strategy, content inventory, and page mock-ups.

Designed the user experience for Cardiac Surgery's 1.5 millionth heart valve implant microsite

Led site enhancement projects including adding new product content and images, designed invitations for SJM events, designed homepage ads, and enhanced Corporate Governance section

Created yearly updates to employee benefit section on the SJM Intranet. This included writing online enrollment instructions cheat sheet, designing enrollment ads, and updating content.

Designed the user experience for an online reference library that contains citations and abstracts for hundreds of clinical articles and book chapters. This included creating new Intranet section, writing content, implementing third party database, administering database, and writing a Support Plan and Helpdesk Procedure document to support this new functionality.

Wrote style guide for IFUs (Instructions for Use) that are created by the Cardiac Surgery Division

Spherion Consulting
Information Design Consultant :: July 1999 to November 2001

CLIENT: U.S. Bank

Designed and developed Flash-based training for overview U.S. Bank's payment processing system

Designed and developed Flash-based training that included demos, reference guides, presentations, marketing materials, forms, and letters for implementing U.S. Bank's payment processing system

Designed and developed Flash-based training for how corporate credit card transactions are processed

CLIENT: Medtronic

Wrote U.S. Neuro Applications User Guide

Wrote U.S. Neuro Applications Reference Guide

Storage Technology
Technical Writer :: January 1998 to November 2001

Wrote, designed, and edited hardware user guides

Edited and formatted OEM documentation

Coordinated documentation submission to the corporate Web site

Maintained electronic documentation center on Intranet using HTML and Acrobat PDF files

Designed electronic illustrations and artwork for use in printed materials

The Trane Company
Technical Writer :: January 1997 to December 1997

Wrote, designed, and edited software user guides for OS/2, DOS and Windows-based systems and for hardware and communications equipment

Contributed to company-wide style guide (for user guides, technical bulletins, newsletters and marketing materials)

Created highly technical engineering and service bulletins

Created technical illustrations and wiring diagrams

Created installation sheets

Designed electronic illustrations and artwork for use in printed materials

Maintained on-site product literature inventory