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Trainer
Orlando, FL
May 2013 - Present (11 years 4 months)
• Provide my experience and knowledge of the attraction to train new and current team members, new team leads and supervisors in various positions for the daily operation of the attraction.
• Taking on a leadership position at the attraction by guiding team members and setting the example on a daily basis as well as remedying guest and team member situations and overseeing operation of the attraction when a team leader is not able to be present.
• Work with management team on clarification and implementation of new procedures and projects, updating attraction manuals and assessments, working with other trainers for control booth workshops, and coordinating with technicians before and during evacuation classes.
• Awarded Best Trainer by fellow team members - 2015
• Nominated for Best Trainer at the Attraction Operator Awards for Universal Orlando - 2015
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Graphic Designer
Morgantown, WV
Dec 2005 - Feb 2013 (7 years 2 months)
• Produced highly visual graphic designs and artwork for advertising and marketing materials including newspaper ads, real estate and tv guide ads, menus, brochures, logos and posters for a diverse group of clients as well as company projects.
• Created company newspaper from layout to completion by placing ads into editorial documents, marriage pages, and print final paper to plate with CTP machines.
• Saved the company thousands of dollars over the years by thorough proofreading of advertisements and page layouts and by catching type and color mistakes of final print projects.
• Supervised role of night shift and oversaw completion of newspaper prepress process, assigned roles of over 3 people, finished client ads in priority order, and met all deadlines.
• Created spec advertising for clients above and beyond their requested ads.
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Salesperson
Morgantown, WV
Jul 1999 - Dec 2005 (6 years 5 months)
• Provided efficient customer and food service while working with others as a team.
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Salesperson
Morgantown, WV
Jun 1996 - Jul 1999 (3 years 1 month)
• Prepared great food and provided a welcoming experience for customers.