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Senior Technical Account Manager
Kansas City, MO
Oct 2023 - Present (6 months)
*Manage open JIRA tickets including analyzing ticket data, assigning service-level agreements based on department and/or client guidelines and prioritizing daily workload.
*Maintain all content (catalog, products, images, users, user groups, permissions, shipping, billing, payment options) for over 300 clients’ e-commerce sites using SaaS software.
*Develop and maintain client’s customizable templates using CHILI Publish, InDesign, HTML/CSS.
*Maintain processes and procedures in managing client content.
*Edit content and product images on e-commerce platform using Photoshop.
*Gather and verify necessary data and assets on promo, print-on-demand and variable products.
*Collaborate with teams/internal departments to service clients on projects using Monday.com.
*Respond to inquiries within 4 hours via phone, email or ticket using concise written and verbal communication skills.
*Manipulate and manage client data using Excel.
*Troubleshoot any errors on e-commerce platform to determine a resolution.
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Senior Design Developer and Graphic Design Specialist
Fort Worth, TX
Jun 2006 - Sep 2023 (17 years 3 months)
*Designed new ad concepts in Adobe Creative Suite (InDesign, Photoshop and Illustrator).
*Met tight deadlines daily on multiple projects ensuring brand consistency and compliance.
*Produced marketing materials, flyers, forms, banners, brochures, mailers and ads for newspaper and magazine publications.
*Designed social media event flyers, cover/ad images and animation for advertising on Facebook, LinkedIn and X (Twitter).
*Point of contact for all advertising requests for over 500 clients around the world.
*Solely owned and programed CHILI Publish SaaS software for marketing automation for digital and print materials using intermediate HTML/CSS.
*Managed and maintained all assets on the Marketing Portal PageFlex e-commerce storefront.
*Designed Salesforce Marketing Cloud emails in Content Builder.
*Created flip book brochures with customizable signature block options.
*Designed quarterly newsletter for email delivery.
*Produced annual conference material such as banners, signage, leaflets and brochures.
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Freelance
Freelance
TX
Jan 2004 - Jan 2018 (14 years)
Southwest Emblem, Cisco, TX
*Designed UIL patches, logos, magnets, tickets and signage for trade shows.
Happy State Bank, Addison, TX
*Created a coin with military images.
Mass Mutual Financial Group, Houston, TX
*Designed 2 posters for their office quarterly themes.
North Texas Marine, Fort Worth, TX
*Produced quarterly newsletters.
Soda Springs BBQ, Fort Worth, TX
*Created forms, signs, invoices and a bus wrap.
*The Marco Company, Fort Worth, TX
Designed instruction sheets, mailers, flyers, brochures, product catalogs and trade show material.
Design Originals, Fort Worth, TX
*Provided art direction for craft books and designed ads for magazines.
Premiere Physical Therapy, Mansfield, TX
*Designed their logo, business cards, brochures, forms and ads.