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Web Manager. Social Media Marketer. Graphic Artist
Fort Wayne, IN
Jan 2013 - Present (11 years 4 months)
Web Manager
- Manage web presence for over 15 brand web sites
- Update and maintain product offering
- Update lead generation processes for all sites
- Monitor and report monthly analytics
- Manage web budget of $400,000
Social Media Marketer
- Manage social media marketing for 15 brands
- Facebook, Twitter, Flickr, YouTube, Pinterest, Google, Blogger, Instagram, LinkedIN
- Post product updates, articles, informational videos, and photos to drive SEO
Search Engine Optimization (SEO)
- Utilized social media, link building, pay per click, and web marketing to drive traffic and leads to web sites
- Updated and maintained web content to ensure relevance and build brand recognition
Lead Generation
- Developed lead flow application to drive leads to our sites resulting in a 300% increase of quality leads
- Track leads and report on a monthly basis
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Product Manager. Graphics Manger. Customer Support Manager. Graphic Artist. Webmaster.
San Diego, CA
Jan 2005 - Feb 2012 (7 years 1 month)
Customer Support Manager (Jan 2005 - Aug 2009)
- Managed customer support department
- Trained all new customers on product use
- Maintained customer support as needed
- Coordinated customer requests for developers
- After hours support
Graphics Department Manager (Jan 2005- Feb 2011)
- Drew customer SeatMaps
- Advised customers on graphic and marketing options
- Designed and maintained company web page
- Created corporate marketing materials (Flyers, brochures, trade show booths, presentations)
- Maintained and updated corporate identity
- Managed product development and requests
- Created proposal material for new product developments
- Updated corporate web page for search engine optimization
- Designed and created a Javascript/CSS based interface allowing customers to modify and change their online box office presentation
Product Manager (Feb 2011 - Feb 2012)
- Managed new product development and marketing
- Analyzed customer product requests and performed regular usability analysis based on current technology and needs
- Set and managed new product development priorities and assigned tasks to developers for production
- Trained and managed contracted developers
- Set and managed production budgets and timelines