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Senior Instructional Designer
ICONMA/Wellpoint/Anthem
Senior instructional designer for the Affordable Care Act, 2015 Open Enrollment (ACA). * Created virtual learning materials for the 2015 Open Enrollment cycle. * Designed core ILT materials to provide segue to eLearning and vLearning. * Converted ILT training activities to vILT using Lectora and employing Flash objects, interactivity, and graphics design. * Built trainer-focused syllabi and PowerPoint decks to support Adobe Connect virtual training. * Designed assessments in QuizMaker for 9 course configurations.
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Lead Ux/UI Senior Instructional Designer
Indotronix/Humana
Senior UX/UI instructional designer for initiative training in the Affordable Health Care Act. * Developed information mapping infrastructure to assimilate large volumes of regulatory requirements relative to legislation surrounding The Affordable Care Act. * Wrote training modules compliant with SCORM 2004 standards using Storyline, Engage, and Presenter. * Designed and developed in-depth assessments to measure mastery and competency using Engage. * Designed Articulate Storyline training using slide layers, gamification theory, and simulations including voice-overs, Flash videos, and model animations. * Interacted as team member to 23 remote IDs and performed Scrum Management and Change Management training and duties to ensure project was on track and on budget.
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Senior Technical Writer/Instructional Designer
Genuent/Xerox
Senior technical writer and instructional designer for Virginia training initiative interweaving ILT best practices and company-established requirements for healthcare regulatory changes. * Wrote training modules for innovative mobile medical applications for high level care staff with medical responsibilities using Adobe InDesign, Dreamweaver, and Captivate. * Conducted needs analyses to determine missing dependencies, using Agile best practices. * Introduced information mapping to team with outcomes based on organizing voluminous healthcare documentation, processes, and upcoming regulatory requirements/changes. * Prepared multiple playbooks for sales, marketing, and training divisions using Illustrator and Fireworks. * Established rapport with the subject matter experts (SMEs) in the field employing leading interview and rapport practice. * Extrapolated and designed Facilitator and Participant guides from PowerPoint to interactive catalogs using InDesign and Photoshop. * Delivered multi-module project on time for pilot train-the-trainer (T3) events.
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Senior Instructional Designer/Technical Writer
IIC/Accenture
Senior architect for new hire training using ILT leading practices and innovative methods to build knowledge, excitement, and corporate value buy-in. * Structured SME interviews to conduct needs analysis * Attended Director-level WebEx' to glean key details for new hire learning and engagement. * Organized mobile application requirements from cross-siloed teams and created innovative training for mobile app developers. * Designed, developed, and delivered technical material for telecommunications partner using FrameMaker, Captivate, Audition, Soundbooth, and Flash. * Wrote training modules for new hire processes: welcome core values mentoring and security processes using Storyline and Presenter. * Developed interactive PowerPoint decks to accommodate low-technology trainers. * Performed peer-review QA on team developed modules.
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Senior Instructional Designer/Information Architect
Cisco Inc.
* Designed interactive materials eLearning for external-facing sales materials * Wrote/edited technical specification sheets * Designed highly technical PowerPoint slide decks for product/service offerings * Created marketing slicks for network products * Developed interactive training materials for onboarding new customers using Lectora 11 * Developed WebEx training materials to teach soft skills to Administrative professionals for customer (internal and external) service * Conducted user interface symposiums to determine documentation desires/requirements * Wrote service-based grants to assist field sales division in securing new and expanded business
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Lead Instructional Designer/Technical Writer
Microsoft/Humana
Senior instructional designer team lead/designer/developer/editor for sales force CRM system * Manage ID team to ensure training stream materials move from siloed to blended eLearning learning using information and action mapping. * Trained team in advanced Lectora modeling and presentation eLearning events. * Conduct business analysis for requirements and leading practices toward adult learning theory and core business processes using ADDIE and Gagne taxonomies. * Write day-in-the-life manual to map process to business activity using InDesign and Illustrator. * Conduct 5-day Train the Trainer boot camp for 120 market leaders, culminating in certification/qualification to duplicate efficacious training. * Acting project manager for the ILT blended learning project process
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Senior Instructional Designer/Technical Communications Lead
McLane Advanced Technologies
E-learning designer/information architect for the United States Army's supply maintenance, inventory, and equipment readiness process. * Created SCOs (shared content objects) for modular CBTs * Created and edited voice-overs with synchronization and animation timing * Edited procedural manual for closed LMS * Designed interactive modules for on-demand training * Developed Flash and Photoshop elements to enhance CBT professionalism while meeting customer requirements * Provided development editing for syntax, grammar, and punctuation * Researched and prepared interactive and guided learning prototypes for future enhanced e-learning * Prepared prototypes, storyboards, and mind maps of branched learning with team concerning viable application resulting in next build parameters and extension of potential learning opportunities for shop clerks
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Instructional Designer/ Editor/Project Manager
Prudential Financial Services
United Kingdom
Developed, designed, proposed, wrote, edited, and trained financial and technical material for cutting-edge financial management technology specifically retirement and financial planning sales divisions and career agents. Conducted user forums to determine technical information needs when working with a newly developed system for managing international retirement funds. * Created user manuals, technical manuals, requirement-gathering reports, shareholder reports, international glossaries, intranet document system, training materials, and RUP usability/needs analyses * Provided accurate quality control measures to ensure that developers, business analysts, managers, internal customers, and international clients received the most current information available * Edited three layers of storyboard material to ensure accuracy, timeliness, and perfection of all published materials * Copy edited final review of all materials to enable information to be published in a variety of media: to include print, media-release, POD, real-time, Internet, and archival * Created international glossary and intranet for global education services * Trained more than 300 UK and England sites in installation, troubleshooting, management, application, use, and theory with consistently high measurements of learning value * Developed and provided train-the-trainer and boot camp opportunities for those customers who were best served in a large, metropolitan setting. Training and travel constituted approximately 75% of deliverables during