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Corporate Account Support Specialist
Nextel Communications
Rutherford, United States
* Administer all collections according to required policies and procedures and perform all billing function. * Evaluate all documents in collection systems and negotiate payments with customers through all payment methods to resolve disputes. * Maintain and prepare clients' past payments and prepare loan payment schedule for them. * Manage all outstanding balances for client payments and reconcile all invoices for accounts receivables. * Monitor and ensure regular follow up on all loan repayment agreements and analyze all client accounts. Set up wage garnishment bank levies and billing.
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Managed the technical support
or materials offered by the Company.
* Provided 1st level customer support to assigned corporate accounts by providing specific information regarding the services products for clients by answering the phone system, provide troubleshooting information, report and analyze clients' information and needs. * Issued billing details and open and close client accounts.
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Customer Service Representative
AT&T Wireless
Paramus, United States
* Representative for an inbound call center for wireless national market. * Assisted customers with their accounts, reinstated service and providing customer service for all AT&T markets service area.