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  • Danielle Moss

    Desktop Support Specialist for VCU Libraries at Virginia Com...

    Richmond, VA

Hard working designer looking to enhance my professional skills in a dynamic and stable workplace and keep up with the cutting edge of technologies.

Work Samples

  • Ginger Thai Website Mockup

  • Personal Book Catalog Website Mockup

  • Aquarian Bookshop Site Redesign

Work History

  • Desktop Support Specialist at VCU Libraries

    • Virginia Commonwealth University
    • Jan 2013 - Present (4 years 11 months)

    Provide hardware and software support and troubleshooting for academic library staff and public computers on two college campuses.
    Complete assigned projects and tasks as needed.

  • Web Editor and Customer Service Representative

    • DRUM BUM, INC.
    • Aug 2012 - Aug 2012

    Part-time position
    Added company products to e-commerce web sites and micro-sites.
    Filtered and tagged new products located on e-commerce web site. Took product photography of new products.
    Pulled product from on-site warehouse for domestic and international orders and prepare orders to be shipped.
    via USPS or UPS
    Conducted customer service via phone or email.

  • Web Designer

    • Freelance Work
    • Jul 2011 - Jun 2012 (11 months)

    Created web sites based on clients requests using HTML or paid templates
    Trained clients on maintenance of WordPress sites after site completion
    Was available for continued site maintenance on contract basis

  • Customer Service Representative

    • Ben Franklin Crafts and Frames
    • Aug 2008 - Dec 2008 (4 months)

    Part time employment
    Aided customers with their questions about store products.
    Operated cash register and processed returns for customers.
    Priced and restocked store products.

  • Museum Technician, Collections Assistant

    • The Valentine Richmond History Center
    • Apr 2007 - Feb 2008 (10 months)

    Part time employment
    Assessed and inventoried artifacts in collection storage or archival storage and updated museum database. (Collections Management software system)
    Interacted with museum patrons explaining the artifacts and the nature of the work.
    Conducted extensive independent research on the origin and nature of artifacts.
    Followed museum and archival guidelines to properly preserve and store fragile objects and materials in the collection.

  • Library Clerk

    • Techead
    • Oct 2006 - Feb 2007 (4 months)

    Full time employment
    Contract employee for a multinational corporation’s Research & Development Library.
    Identified and uploaded documents into an internal electronic information management database (EDMS).
    Assisted researchers in finding and acquiring journal articles, books, and other documents.

  • Library Associate

    • County of Henrico Public Library-Glen Allen Branch
    • Jun 2006 - Oct 2006 (4 months)

    Part time employment
    Charged and discharged library materials using online circulation system.
    Opened and closed circulation desk.
    Arranged materials and re-shelved materials in proper order using a book cart.
    Searched for reserved materials.
    Collected money for patron fines using cash register.
    Placed bar code labels on materials for circulation.
    Answered patron questions over the phone and at circulation desk. Assisted public with computers, copier, and research questions.

  • Student Worker - Cabell Stacks

    • James Branch Cabell Library
    • Jan 2003 - Jun 2006 (3 years 5 months)

    Part time employment
    Replaced returned library books.
    Replaced microfilm and microfiche used by patrons.
    Replaced magazines and academic journals used by patrons.
    Aided patrons in finding sources.
    Acted as supervisor when needed.

  • Special Collections and Archives Intern

    • James Branch Cabell Library
    • Aug 2005 - Dec 2005 (4 months)

    Organized donated collections to the department.
    Created comic display within the department.
    Organized and filed comics in the Comics Collection.
    Reorganized Richmond YWCA scrapbook collection and created a new finding guide for the collection.
    Performed fieldwork research for provenance of Richmond School of Social Work and Social Economy.

  • Student Worker - Academic and Medical Serial Acquisitions

    • James Branch Cabell Library
    • Jun 2003 - Aug 2003 (2 months)

    Part time employment
    Checked in Medical and Academic magazines/journals into catalog system.
    Prepared magazines/journals for shipping to medical campus. Prepared journals for bindery.


  • J. Sargeant Reynolds Community College

    • Associate of Applied Science Computer Programmer
    • 2008 - 2012
  • J. Sargeant Reynolds Community College

    • Associate of Applied Science Internet Applications Development (Web Design)
    • 2008 - 2011

    Career Studies Certificate: Internet Applications Development (Web Design) 2008 - 2011 Career Studies Certificate: Computer Programmer 2008 - 2011

  • Virginia Commonwealth University

    • Bachelor of Arts History
    • 2002 - 2006