Coroflot

Resume

EXPERIENCE
Online Services - part of Sears Holdings 2007—Present
Director Product Development and User Experience - Manage My Home, Parts Direct, and Online Services
I lead all Product Development, User Experience, design, and implementation for Manage My Home and Parts Direct within Sears Home Services. The extended team consists of all external Interactive/User Experience agencies and an internal development group of 60+. I manage all business interactions with our users across multiple channels and experiences. I welcome inquiries from high caliber UX professionals interested in building actionable experiences with home owners. http://www.managemyhome.com
http://www.searspartsdirect.com

The Patent Board/ipIQ 2005—2007
Managing Director—Marketing & Publishing
Recruited to define and manage all aspects of brand development, marketing, communications, design, and publishing initiatives for ipIQ and subsequent Patent Board brands and products. Directs the marketing budget; oversees visual and interactive design, content and copy development, sponsorship and event management, contractor management, campaign measurement, business development, and sales support activities. Supervises 2 direct reports and teams with 5–10 marketing and public relations contractors. Leads data product development providing a new revenue stream for applications and data packages, including The Patent Scorecard Suite. Manages budgets, salaries, collateral, and event sponsorships totaling $250K. Reports to the CEO.

Avenue A/Razorfish 2003—2005
Senior Project Manager
Led large consulting teams engaged in user-centric design projects across multiple industries. Played a key role in strategy, user research, design, and delivery aspects of all initiatives. Participated in engagement pursuits, strategy, tactical delivery, and additional relationship development for multimillion-dollar engagements, including Follett Higher Education, JCPenney, DaimlerChrysler, and Canum Entertainment/San Diego Padres.

Scient/Razorfish 1999—2003
Director—User Experience Strategy (2001-2003); Customer Experience Practice Lead (2000-2001); Customer Experience Project Manager (1999-2001)
Performed as the user advocate and champion as well as the lead of the User Experience team when developing interactive systems for clients; the User Experience team members included User Research, Information Architecture/Interface Design, Visual Design, Content Strategy, and Front-End Technology roles. As Customer Experience Practice Lead, managed 22 direct reports of all levels and roles in career navigation, incentive planning, conflict resolution, project evaluation, and skill/discipline development. Provided leadership for business development teams. Provided final reviews for all Customer Experience colleagues on each engagement. Was instrumental in various client engagements, including JCPenney, DaimlerChrysler, Pleasant Company/American Girl, Nicor, McGraw-Hill Higher Education, and American Tool.
 Served a key role in the Chicago office leadership team; co-led business development efforts.

McDougal Littell (a Houghton Mifflin Company) 1996—1999
Pre-Publishing Supervisor/Senior Electronic Artist
Functioned as a liaison between internal print, technology, and web development groups as well as external color separation, pre-press, print, and content vendors. Managed the local Macintosh hardware/software combined capital and expense budget for design, editorial, production, and interactive/technology groups. Directed the Macintosh OS three-member support team for a network of 170 desktops, including helpdesk functions, installation, training, troubleshooting, and cross-platform development. Led Beta-testing relationships for software partners. Collaborated with designers, editors, production, and curriculum specialists in developing high-caliber visual/verbal secondary educational materials. Led the refinement and distribution of templates, color palettes, and master art elements.

Ligature Creative Studios 1993—1996
Design & Production Specialist
Served as Visual Designer and Electronic Production team member for the educational publishing development house. Designed and produced client page layouts, navigation systems, digital art, and cover illustrations for clients. Functioned as a liaison between pre-press separation vendors and in-house art management and imaging departments. Participated in Internet and technology research and development teams.

Also served as Art Director for Inside Publications.

EDUCATION
MSCS |Communications Systems/Technology Strategy |06.00
Northwestern University | http://www.nwu.edu/mscs

BFA |Drawing and Traditional Printmaking |06.89
Southern Illinois University at Carbondale |School of Art and Design http://www.siu.edu/~artdesn/index_01.a.htm

AFFILIATIONS
• BMA Chicago | Member
• PMI, AIGA (Chicago), Design Management Institute, Association for Computing Machinery

REFERENCES
Available upon request