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In May of 2008, I graduated summa cum laude from Springfield Technical Community College. At this time, I am a freelance calligrapher and graphic artist based in Chicopee, MA. I am able to take on small graphics projects on a freelance basis, since I am employed full time with the US Army.
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KATHY M. MULLINS 235 Greenwood Terrace Chicopee, MA 01022 Veteran: No Home Phone: (413) 593-0029 Work Phone: (508) 233-6122 Work Email: firstname.lastname@example.org Personal Email: MAJQA1966@yahoo.com TECHNICAL SKILLS • Office • Photoshop • PowerPoint • QuarkXPress • Illustrator • Word • Excel • InDesign PROFESSIONAL EXPERIENCE US ARMY August 2015-Present Natick Contracting Division General Greene Avenue Natick, MA Procurement Analyst • Training Coordinator DEPARTMENT OF VETERANS AFFAIRS Mar. 2009 – August 2015 421 North Main Street Leeds, MA 01053 Program Support Assistant • Work with information technology staff to fill system access requests. • Troubleshoot computer issues for staff. • Demonstrate proficiency with VA in-house programs and computer functions. • Microsoft 2007 Champion: Provided Office 2007 training and assisted with related questions. • Act as the timekeeper for business office. • Responsible for over 40 time cards at any given time. • Assisted Fiscal/MCCF (Medical Care Collections Fund) with refund vouchers for Veterans and insurance companies. • Used Word to create refund vouchers and Excel to maintain database of refund vouchers. • Assisted MCCF with insurance related data entry including verifications in VISTA (Veterans’ Health Information Systems and Technology Architecture, an in-house computer program), and Internet based insurance verification programs. Verified and validated insurance coverage. • Assisting fee basis office with mailings and complete GEC (Geriatrics and Elder Care) authorizations. • Compute the dollar amounts and assign the correct control point for GEC authorizations prior to entry into the in house computer program. • Keep copies on file of fee basis denial letters to Veterans, in date order and alphabetized for easy retrieval. • Assist fee basis with importing fee records into VISTA. Proficient with VISTA, DocSearch, and VISTA imaging capture. • Record for medical records committee: prepare the agenda, assist with minutes, and maintain related graphs. • Work with others to secure data to support program and facility performance measures. • Use Word, Excel, and other VHA (Veterans Health Administration) systems and programs to create reportable data. • Present data in a format easily reportable to service and facility leadership. • Assist with administrative duties including creating minutes, memos, and setting up performance evaluation paperwork. • Keep an electronic record of memos, performance evaluations, and job descriptions • Acquire, analyze, compile, and edit information for Medical Records Committee. • Manipulate narrative, quantitative, or graphical data to prepare various reports for the Medical Records Committee. • Purchase office supplies and prepare 2237 contracts for the business office using VISTA. Authorized purchase card holder. • Edit 3158’s for the business office and fee basis transactions and keeping records of the transactions on file for reference. Familiar with GEC and fee control points and narrative used in transaction requests to fiscal record keeping, both electronic and hard copy files. Use Excel for database maintenance • Performance Ratings: Excellent, March 2011; Outstanding for November 2011 and 2012; Excellent; December 2013. • Proofread correspondence, including congressional letters. • Acquire, analyze, compile, and edit information for correspondence. • Act as the special emphasis program manager, Federal Women’s Program; and member of the Diversity Committee. • Work with service lines, committees, and task forces to enhance program and operational functions. • Worked with Women’s Health service line to develop a Women’s History Month celebration event. • Planned and coordinated the Women’s History Month program for 2012 and 2013. • List of Graphic Design Projects: FEAWM (Federal Executive Employees of Western Massachusetts) Excellence in Government Awards Luncheons from 2009-2013 2011 New England Patriots Yearbook Ad MOVE! Extravaganza Poster November 2012 Screen Savers for Diversity Committee and Diversity Day (2012 and 2013) Women’s History Month Screen Savers and programs for 2012 and 2013 Program for Women’s History Month 2013 Know Your Privacy Officer Screen Saver, December 2013 • Determine improvement ideas team for patient services. Identify trends and improvement opportunities. • Work with team to identify opportunities for improvements in the business office’s operations. • Graduated from the facility Leadership Development Program (LEAD) on June 17, 2015 • Subjects covered in LEAD included: Fiscal and Budget, Facilitating with Ease, Stress Solutions, Developing a Professional Presence, Quality Improvement, and Building Emotional Intelligence • Member, Patient Centered Care Committee, January 2015 to present • Participation in editing group for Medical Center Memorandums. Editing for format, spelling, content, and grammar CROW’S NEST NEWSLETTER May 2007 - July 2010 143 Wells Street Greenfield, MA 01301 Editor-In-Chief • Responsible for content and page layout of a local science fiction fan club’s newsletter. • Used InDesign for page layout and converted pages to PDF (portable document format) for web publication. • Selected articles for publication, proofreading, and editing content. • Acquired, analyzed, compiled and edited information for inclusion in the newsletter. SELF-EMPLOYED March 1985 - Present 235 Greenwood Terrace Chicopee, MA 01022 Artist/Calligrapher • Complete calligraphy projects for wedding, party, and shower invitations; custom projects; and place settings. • Graphic design projects have included book covers and party invitations since completion of the graphic design program at Springfield Technical Community College. BIG Y Aug. 2009 –Oct. 2014 44 Willimansett Street (Retired) South Hadley, MA 01075 Front End Clerk • Package groceries, return carriages, and establish rapport with customers. PAUL BUNYAN’S FARM AND NURSERY 500 Fuller Street Chicopee, MA 01020 Nov. - Dec. 2006, 2007, 2008, 2009, 2010, 2011, 2012, 2013 Nursery Assistant • Arrange greens for memorial arrangements created for the Christmas holiday season. • Assist customers with carrying products to their vehicles. IBEW LOCAL 7 June 2002 - July 2006 185 Industry Avenue Springfield, MA 01104 Electrical Apprentice • Installed lighting fixtures and other electrical equipment. SELF EMPLOYED May 1990 - June 2002 Barnes Municipal Airport Westfield, MA Certified Flight Instructor - Instrument • Provided flight instruction services for aircraft owners. • Demonstrated strong customer relations skills; bringing repeat customers. • Certified Flight Instructor—certified by the FAA to provide flight instruction. • Passed fundamentals of instruction exam; equivalent to education coursework. • Taught students on a one to one basis, applying principles of learning. • Prepared lesson plans for students working on ratings or for proficiency training. • Completed 2,852 total flight hours; 915 hours multi-engine time. VOLUNTEER EXPERIENCE UNITED NATIONS EDUCATIONAL, SCIENTIFIC AND CULTURAL ORGANIZATION (UNESCO) Jagiellonian University, Krakow, Poland July and Aug. 1987 Teacher’s Aide • Assisted with classroom activities for a UNESCO English-language camp for Polish high school students who were studying English. This program gave students the opportunity to improve their English-language skills by conversing with native English speakers. Assisted with preparation of class lessons and participated in classroom activities to assist students with their language skills. EDUCATION SPRINGFIELD TECHNICAL COMMUNITY COLLEGE 2008 One Armory Square Springfield, MA 01102 Certificate in Graphic Arts Technology Graduated summa cum laude with a 4.0 out of 4.0 GPA EMBRY-RIDDLE AERONAUTICAL UNIVERSITY 600 South Clyde Morris Blvd. Daytona Beach, FL 32114 M.S. - Aeronautical Science 1995 GPA 3.7 Graduate Research Project: “Traffic Collision Avoidance System: A Comparison of Pilot and Controller Attitudes.” Compared and contrasted attitudes of pilots and controllers to the Traffic Collision Avoidance System, using approved research methods and analysis. B.S. - Aeronautical Science/Business Management 1990 GPA 2.7 Training/Certifications • Springfield Technical Community College Graphic Arts Technology Certificate. Graduated summa cum laude with 4.0 out of 4.0 GPA, 2008 • FAA (Federal Aviation Administration), Cessna Citation Type Rating, 1999 • FAA, Airline Transport Pilot’s License, 1995 • FAA, Certified Flight Instructor, 1989 REFERENCES AVAILABLE UPON REQUEST