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Graphic - Web Designer / Marketing Services Analyst
Mumbai, India
2007 - Present (17 years)
My contribution towards Singapore Airlines Limited website is seen in the below mentioned link www.singaporeair.com/en_UK/in/home/ and my Designing work in http://www.coroflot.com/sharookhj
Project done for Singapore Airlines Farefinder (Booking Engine) in JavaScript on www.newzealand.com/india
Current Project done: Marketing Repository for Marketing Department.
• Enhancement of Singapore Airlines website for India.
• Digital Marketing and online Sales for Singapore Airlines on Pan India.
• Creating landing pages, Webpage based on SEO / banners on promotional offers and deals in HTML5 for responsive websites. Liaising with Head Office for SEM.
• Create images (collage) that identify a product or convey a message.
• Create designs by using computer software packages. Redesigning of Images in Photoshop.
• Coordinating with advertising agency for banners, promos and jingles, creating banners for Affiliates. Developing content and creating banners for Facebook (Bitly URL).
• Creating epush (eDMs) for KrisFlyer and Public members for Pan India.
• Given training to staff for creating eDMs.
• Campaign tracking and making reports from (GA) Google Analytics and tracking website performance in GA.
• Creating yield / KPI reports in MIS (Business Objective). Creating PLI (Performance Link Incentive) agreement schemes in Paris 2 system for all Pan India agents.
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Team Leader (Supervisor)
JP Morgan
Mumbai, India
2006 - 2007 (1 year)
• Allocation of work and managing workflow and deadlines. Conducting appraisals for team members.
• Maintaining HR database file, MIS sheet. Maintaining & updating weekly / monthly reports & sending it to the Clients. Conducting monthly team meetings.
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Team Leader (Virgin Atlantic)
WNS Global Services Pvt. Ltd
2004 - 2005 (1 year)
Project done: Web help guide for Virgin Atlantic
• Visited the Client Site in UK (1 month) for the PFU pilot project and was a part of its transition to Mumbai. Quality Check on Flights.
• Maintaining the timesheet, productivity sheet and monthly reports for the team.
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Associate (Delta Airlines)
WIPRO SPECTRAMIND SERVICES PVT. LTD
Mumbai, India
2003 - 2004 (1 year)
Project done: Web manual for Delta Skymiles Programme
• Handling customer complaints / requests for Ticketing and Reservations. Dealing with meal preferences and seating arrangements.
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Senior Accountant (SwissAir)
AIRLINES FINANCIAL SUPPORT SERVICES (I) PVT. LTD
Mumbai, India
1997 - 2003 (6 years)
Project done: Qualiflyer Help Guide for new joiners in the Qualiflyer Department.
• Managing a team and handling queries. Crediting Air Retro claims, Non Air Retro claims (NAS) and crediting miles to passengers.
• Experience in training staff in Non Air Retro claims (NAS) & Web Designing.
• Worked in Qualiflyer, Web Team as a Web Designer.