Coroflot

Resume

Bob Ketner MA Industrial Design
3145 Geary #713 San Francisco CA 94118
(408) 667-5949
studiosfo@yahoo.com
www.bobketner.com
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Summary: With a solid background in product design, ecommerce, business operations, and trend research, my goal is to market tomorrow's blockbuster products.
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Software and skills:
e-Commerce: (Blue Martini, Ascent, Apropos retail, Cybersource, Cybercash, Verisign payment manager)
Tech support: (Touchpaper helpdesk)
Adobe suite: (Photoshop, Illustrator, InDesign)
CAD
HitBox (data analytics)
HTML (interface design)
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Experience:
2004 – present bebe stores inc. Brisbane CA
Web and Store Support Lead
* Draft policy and core documents for loyalty incentive programs - webstore and POS.
* Train and supervise 21 ecommerce and catalog employees.
* Provide technical and retail procedure instructions for 200+ field managers.
* Report and analyze website usage and customer data.
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2000 – 2004 bebe stores inc. Brisbane CA
Operations - Web Business
* Developed order processing procedures, web business practices for bebe.com.
* Designed in-house intranet and document resources for 2 worksites.
* Began first frequent web-customer relationships and ordering incentives.
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1999 - 2000 bebe stores inc. Brisbane CA
Human Resources Specialist
* Composed job descriptions, update and post HR sections of bebe.com website.
* Manage correspondence with Field Management and candidates in support of recruiting efforts.
* Presented plans for implementing online HR documents and retail resources.
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1998 - 2000 Studio SFO San Francisco CA
Design and web services
* Managed online commerce and marketing for several clients involving 12 projects.
* Developed marketing efforts for an educational media publisher and retailer.
* Designed retail and special event websites.
* Began first English language i-mode website, featuring business book excerpts.
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1998 SMP Architecture San Francisco CA
Project Management
* Archive architectural documents, package models, coordinate relocation of architecture office.
* Plan move logistics, test and evaluate architectural drawing equipment.
* Reinstall archives, models, graphic resources and office equipment at new office.
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Education: MA Industrial Design – California State Univ. San Francisco
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