Gurcharanjit Singh

Designed a conversational helpdesk assistant that helps employees find approved information, raise tickets, and track requests through one centralized chat experience. The system uses backend-fed content and query patterns to guide responses and streamline internal support.

The case study covers research, personas, card sorting, information architecture, user flows, prototyping, usability testing, and final UI design to improve self-service, ticket visibility, and admin workflows.

• Design Research
• Wireframing
• User Interface
• Experience Design
• Prototyping