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An exploration and rethinking of the entire product service system for Kohler Smart Bathrooms. At the center of the strategy is the innovative Kohler Continuous Clean technology that enables touch-free, automatic cleaning.
All user touchpoints were considered from initial consumer experience to controlling and refilling by companion app to partnering with Clorox to create new co-branded cleaning solutions.
Universal application was one goal, whereby the consumer could choose to retrofit an existing toilet or Kohler would install them in current models at the factory. The options ranged from a simpler drop-in tank solution to a complete hybrid porcelain/polymer lid housing electronics, power, illumination and scent cartridges.
